... Access Insights Already a Gartner client? Gartner’s 3Q20 communications services forecast covers fixed and mobile services for enterprise and consumer segments. Impacts of COVID-19 lockdowns and the resulting changes in working patterns led this update to focus on a revised assumption for remote working ...
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... Customer service and support leaders often view any changes to improve AI chatbot self-service as an expensive undertaking. This infographic uncovers low-cost, low-effort or no-code solutions to optimize self-service on the chatbot channel. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... client? Print as a service is gaining interest as customers seek to reduce printer assets and increase flexibility in the delivery method. It provides a promising sale and delivery model that will transform the focus of MPS based on print volume and hardware to MPS based on virtual services and solutions. ...
... Tech companies are dealing with a lot of uncertainty and change around AI, executive orders and client demand. The 2025 Gartner Tech Marketing Benchmarks Survey provides a detailed analysis of key benchmarks around marketing investments, brand strategy and activation, brand awareness and demand gene ...
... Complex, modern technology environments have expanded our understanding of interconnected attack surfaces. Product leaders must broaden their view of rapidly expanding attack surfaces and incorporate emerging technologies into their roadmaps to combat evolving cyberthreats and remain competitive. Mor ...
Analyst(s): Luis Castillo | Elizabeth Kim | Isy Bangurah | Esha Bhatia | Walker Black | David Senf
... has affected all employees working in frontline services, leading to multiple challenges — flexible working, onboarding, training, well-being and ongoing support. This year’s cool vendors have developed innovative ways of supporting better customer service and operational outcomes. Overview Analysis Gartner ...
Analyst(s): Nadine LeBlanc | Jim Robinson | Pri Rathnayake | Steve Blood
... Gartner client? As organizations continue their digital journeys, the need for top-down, application-driven transformation services continues to accelerate. The market for cloud IT services will see a five-year CAGR of 10.1% with the revenue reaching $325 billion constant U.S. dollars in 2027. Overview Forecast ...
Analyst(s): David Ackerman | Brandon Medford | Colleen Graham
... Access Insights Already a Gartner client? Personnel represent the bulk of customer service costs, making operational cost-efficiency a critical priority. Providers should help prospects identify customer service interactions best suited for automation, and clearly quantify cost savings, to stand out ...
... The advent of generative AI and other LLM innovations has led to exciting developments in customer service technology. Customer service and support technology leaders can use this report to gain insights into current “art of the possible” use cases from emerging, lesser-known vendors. Overview Strategic ...
Analyst(s): Steve Blood | David Norrie | Jim Robinson | Wynn White