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Research Oct 2024
... Enterprises use MNS to balance expense optimization with network and security service operations quality. I&O leaders seek AI/machine learning-enabled providers to achieve shorter cycle times and higher quality services via automation. This research will help navigate the competitive MNS market. Strategic ...

Analyst(s):   Danellie Young   |   Ted Corbett   |   Karen Brown   |   Lisa Pierce   |   Jon Dressel   |   Nauman Raja
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Research Nov 2024
... Research Already a Gartner client? Enterprises engage external services for cloud ERP applications to modernize their ERPs and drive better business outcomes. IT leaders should use this Magic Quadrant to evaluate providers of cloud ERP services as part of their composable ERP strategy. Strategic Planning ...

Analyst(s):   Alan Stanley   |   Greg Leiter   |   Allan Wilkins   |   Irmina Melarkode   |   Danny Kreidy   |   Irada Veliyeva   |   Shubham Rathore
Research Aug 2024
... Deloitte Eviden (Atos) HCLTech Hitachi Digital Services IBM Infosys LTIMindtree NTT DATA Persistent Rackspace Technology SMX Tata Consultancy Services Tech Mahindra Virtusa Wipro Baseline Capabilities Cloud-Native Capabilities Professional Services Managed Services Tools, Platforms and Automation DevSecOps ...

Analyst(s):   Tom Sieber   |   Craig Lowery   |   Lydia Leong   |   William Maurer   |   Tobi Bet   |   Christopher Wiles   |   Mark Ray
Blog Post September 30 2019
... Bairaboina, a graduate of the Indian Institute of Technology, Bombay and Team Lead on our Service Strategy & Operations team. As a recent graduate of Gartner’s Services Rotational Development Program in Gurgaon, he is sharing exclusive insight on the program as well as why he decided to join the Gartner team ...
Premium Research Sep 2024
... Organizations are leveraging security service edge as a solution to efficiently enable a hybrid workforce with an array of cloud and security capabilities. This note guides security and risk management leaders to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended ...

Analyst(s):   Peer Contributors
Premium Research Sep 2024
... Enterprises rely on global WAN services to connect locations and critical third-party resources, such as colocation, cloud and security providers. This note guides infrastructure and operations leaders to learn from the implementation experience of their peers shared on Gartner Peer Insights. Overview ...

Analyst(s):   Peer Contributors
Research Apr 2024
... leaders can use this research to evaluate and select optimal global network service partners. Strategic Planning Assumptions Market Definition/Description Magic Quadrant Vendor Strengths and Cautions AT&T BT Colt Technology Services Comcast Business Deutsche Telekom GTT Communications NTT Orange Business ...

Analyst(s):   Karen Brown   |   Lisa Pierce   |   Danellie Young   |   Gaspar Valdivia
Research Feb 2019
... Customer service and support organizations must deliver consistent, effortless, intelligent and personalized customer service experiences, regardless of channel. Gartner’s 2019 research will help them select, implement and operate CSS technologies while maintaining operational excellence. Scope Analysis ...

Analyst(s):   Jim Davies   |   Anthony Mullen   |   Jim Robinson   |   Nadine LeBlanc   |   Simon Harrison   |   Drew Kraus   |   Olive Huang   |   Brian Manusama   |   Steve Blood
Premium Research Sep 2024
... Customer service and support leaders have an opportunity to transform their organization beyond issue resolution and establish themselves as a center for customer engagement, driving more value for their customers and organizations. Session Description Gartner Research ...

Analyst(s):   Jonathan Schmidt   |   Brady Holbrook
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