... Customer service and support leaders have an opportunity to transform their organization beyond issue resolution and establish themselves as a center for customer engagement, driving more value for their customers and organizations. Session Description Gartner Research ...
Analyst(s): Jonathan Schmidt | Brady Holbrook
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... This resource center provides strategy leaders with a four-phase playbook to run effective product/service transformation initiatives for the enterprise using nearly 30 tools and best-practice frameworks. Analysis Research Highlights Gartner Research ...
... leadership mindsets bring significant derailment risks for financial services CIOs embarked on digital transformation. Impacts Analysis Impacts and Recommendations Positive market signals accompany a growth message from financial services CEOs that underlines how successful predigital business capabilities ...
... ML and multicloud support. Overview Analysis Product or Portfolio Overview How Alibaba Cloud Competes Product or Portfolio Overview How Amazon Web Services Competes Product or Portfolio Overview How D2iQ Competes Product or Portfolio Overview How Google Competes Product or Portfolio Overview How HashiCorp ...
Analyst(s): Wataru Katsurashima | Scot MacLellan | Michael Warrilow
... The bewildering array of PaaS services and patterns available makes it difficult to determine which security capabilities are required. This research helps security and risk management technical professionals assess and decide what protection to implement. Overview Analysis Guidance Gartner Recommended ...
... Bairaboina, a graduate of the Indian Institute of Technology, Bombay and Team Lead on our Service Strategy & Operations team. As a recent graduate of Gartner’s Services Rotational Development Program in Gurgaon, he is sharing exclusive insight on the program as well as why he decided to join the Gartner team ...
... Customer service and support leaders are heavily investing in technology to achieve critical business goals. However, most investments fail to deliver results. Whether managed by the business or IT, leaders must ensure their organizations get maximum value from these technologies. About the Speaker ...
... In early 2022, Gartner’s research team forecast emerging trends that would shape customer service and support in 2025 and beyond. GenAI has rapidly accelerated progress in these trending areas. Service and support leaders can use this research to capitalize with more ambitious action. Overview What You ...
Analyst(s): Daniel O'Sullivan | Kim Hedlin | Emily Potosky
... This research collection focuses on the last phase of product/service transformation — execution planning. It highlights three key roles strategy teams must play during execution planning and provides best-practice frameworks to help strategy leaders be effective in each role. Analysis Research Highlights ...