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Premium Research Aug 2025
... Domain-specific language models critically shift GenAI from generic to specialized and cost-efficient, increasing business value by targeting specific industry and business role needs. Product leaders must invest in domain model strategies to fully capture the potential of the DSLM-driven GenAI mark ...

Analyst(s):   Shrish Pant   |   Alizeh Khare   |   Samantha Searle   |   Annette Zimmermann   |   Esha Bhatia   |   Kanishka Chauhan   |   Roberta Cozza
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Premium Research Jul 2025
... Domain-specific language models enable real value breakthroughs in mission-critical and agentic AI through better performance, fewer hallucinations and lower risk. Product leaders should adopt DSLMs for relevant, critical business use cases, such as knowledge management, improving HR, banking and ma ...

Analyst(s):   Roberta Cozza   |   Alizeh Khare   |   Kanishka Chauhan   |   Annette Zimmermann   |   Shrish Pant   |   Esha Bhatia   |   Samantha Searle
Premium Research Jun 2025
... Agentic AI is the next frontier driving business innovation and efficiency, and embracing agentic capabilities is the only path to survival in the AI race. Product leaders must capitalize on agentic AI by innovating with no-code agent platforms, developer agent platforms and domain-specialized agent ...

Analyst(s):   Alfredo Ramirez IV   |   Anushree Verma   |   Danielle Casey   |   Aakanksha Bansal   |   Walker Black   |   Akhil Singh
Research Mar 2025
... Access Research Already a Gartner client? Sourcing managed mobile services cost-effectively across geographies can increase productivity and end-user satisfaction, but is complex to achieve. Sourcing, procurement and vendor management leaders should combine technical, commercial and operational needs ...

Analyst(s):   Katja Ruud   |   Matt Baldino
Research Feb 2025
... Research Already a Gartner client? ITSM platforms maintain a critical role in providing a system of record for I&O leaders to deliver integrated IT services by capturing ITSM events and activities. Use this Market Guide to navigate the evolving ITSM platforms market and its representative vendors. Overview ...

Analyst(s):   Chris Matchett   |   Rich Doheny
Webinar On-Demand
... change, increasing sovereignty demands and rising public expectations for transparency, safety and resilience. This complimentary Gartner webinar will share how national governments are expected to evolve over the next decade, shaped by differential AI adoption and shifting models of digital sovereignty. ...

Analyst(s):   Saher Mahmood   |   Bill Finnerty
Conference September 23 2026
... executives from around the globe and explore innovative solutions with leading service providers. Discover exclusive Gartner insights, connect with visionary speakers and technology innovators, and collaborate with peers to solve shared challenges. Don’t miss this opportunity to turn industry trends into actionable ...
Research Nov 2024
... Access Research Already a Gartner client? PSA tools support the needs of services businesses — from opportunity and planning, to execution and delivery, through resource management, reporting and billing/invoicing. Tech CEOs can use this guide to learn about major considerations, major market segments ...

Analyst(s):   Don Ribar   |   Danny Ryan   |   Eric Cheung
Research Dec 2024
... Access Research Already a Gartner client? Backup as a service offers simplified backup and data protection to protect data in cloud, on-premises or in SaaS applications. I&O leaders responsible for backup and data protection should consider BaaS to complement and potentially replace on-premises backup ...

Analyst(s):   Michael Hoeck   |   Jason Donham   |   Rene Rodriguez
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