... Total enterprise IT spending in the CMS market is forecast to reach $753.5 billion in 2025 in U.S. dollars, up from $612.4 billion in 2024. Spending is expected to see a constant currency five-year CAGR of 12.6% to exceed an estimated $1.1 trillion in U.S. dollars by 2029. Overview Table of Contents Li ...
Analyst(s): Gregor Petri | Peter Kjeldsen | Inna Agamirzian
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... Customer service and support technology leaders often struggle to keep pace with advancements in conversation analytics. This research describes conversation analytics in the context of various customer service analytics platforms to improve CX, agent experience and operational efficiency. Gartner Recommended ...
... the pace when it comes to technology innovation? Join this complimentary financial services technology webinar as Gartner experts delve into the winners of the 2023 Gartner Eye on Innovation Awards for Financial Services, exploring the competition, technology, and innovations, as well as what those advances ...
Analyst(s): Derek Frost | Rajesh Narayan | Alistair Newton
... This document details methodologies, segmentation taxonomy, definitions and research metrics used in Gartner’s regularly published Market Share and Forecast statistics reports for the servers market. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation ...
... client? Enterprise communication services are evolving as more businesses embrace AI, digital transformation and cloud-first strategies. CSP product leaders should use this Hype Cycle to understand the pace and viability of maturing and emerging products and services to inform and adapt their roadmaps ...
... While crowded and mature, the custom software development services market is growing at an 8.9% CAGR and will exceed $283 billion by 2028. This research helps tech services leaders grow their share of the CSDS market by giving them four steps to size the market opportunity for their firms. Overview ...
... ways of working because leaders haven’t clearly explained what needs to change and why it’s necessary. The From/To/Because Model provides customer service and support leaders with a simple formula for communication that shifts employee behavior. Overview Introduction Analysis Gartner Recommended Reading ...
... Customer Service Robotic Process Automation Software Customer Service Analytics Voice of the Customer Recorded Video Customer Service Virtual Customer Assistants Knowledge Management for Customer Service Speech Analytics for Customer Service Field Service Workforce Optimization Mobile Field Service Management ...
... today’s key issues and emerging trends. Learn from analysts, get inspired by thought leaders, discover technology solutions and connect with peers to share ideas, lessons learned and best practices. Gartner Supply Chain Symposium/Xpo™ 4-6 May 2026 | Orlando, FL 18-20 May 2026 | Barcelona, Spain Gartner ...