... Access Insights Already a Gartner client? Digital customer service offerings focus on seamless conversation orchestration across digital channels. Application leaders supporting customer service investments may be struggling with channel alignment. They should use this Market Guide to evaluate vendors ...
Analyst(s): Brian Manusama | Nadine LeBlanc
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Agentic AI will drive over $450 billion in revenue by 2035 and become a table-stakes capability included in at least 50% of all software offerings by 2030. Product leaders must build an agentic AI roadmap now to balance the real opportunities with the risk of becoming irrelevant in enterprise softwa ...
... With most CIOs managing five or more AI projects and 29% pursuing 10 or more, the surge in AI initiatives necessitates a structured approach to vetting use cases and selecting the most effective delivery model. Without a clear strategy, organizations risk misallocating resources and failing to achie ...
... Access Insights Already a Gartner client? The cloud AI infrastructure market comprises cloud service providers delivering optimized infrastructure for model training, inference and agentic AI. This Magic Quadrant helps organizations navigate this fast-moving market of major hyperscaler vendors and specialized ...
Analyst(s): Carolin Zhou | Ashish Banerjee | Dennis Smith | Ed Anderson | Wataru Katsurashima | Alessandro Galimberti
... Already a Gartner client? MDR services provide customers with remotely delivered, AI-augmented, human-led, turnkey, modern SOC functions, ultimately delivering cyberattack disruption and containment. Cybersecurity leaders should use this research to identify MDR services that meet their business-driven ...
Analyst(s): Craig Lawson | Darren Livingstone | Eric Ahlm | Angel Berrios | Andrew Davies
... and credibility. CAEs can drive faster completion and follow-up by clarifying business priorities early, focusing follow-up on critical actions and sharing systemic risks to prevent future delays. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... Claude Cowork plugins can accelerate VoC analysis through agentic synthesis, but the lack of a shared team state can create insight silos and governance gaps. CMOs should test Cowork against existing VoC outputs to validate ROI, confirm insight delivery, reduce tech stack costs and assess replacement ...
Analyst(s): Michael Maziarka | Brad Fager | Deborah Alvord | Chad Storlie | Maria Marino
... Access Insights Already a Gartner client? Providers failing to adopt multiagent generative systems risk losing market share to competitors orchestrating complex workflows. Product leaders must transition from single-task solutions to domain-specific agentic operating systems to deliver transformational ...
Analyst(s): Kiumarse Zamanian | Ethan Cai | Christine Tenneson | Aakanksha Bansal | Alfredo Ramirez IV
... Access Insights Already a Gartner client? Incumbent enterprise application vendors’ share prices have been taking a hit over the last 12 months as pundits predict their AI-fueled demise. However, there are six advantages that these vendors enjoy that can propel them to leadership in the AI races if they ...