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Webinar On-Demand
... With most CIOs managing five or more AI projects and 29% pursuing 10 or more, the surge in AI initiatives necessitates a structured approach to vetting use cases and selecting the most effective delivery model. Without a clear strategy, organizations risk misallocating resources and failing to achie ...

Analyst(s):   Whit Andrews
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Research Mar 2021
... Access Insights Already a Gartner client? The worldwide IT services market is forecast to have contracted by 1.8% in 2020 (1.8% in constant currency), but will rebound with a five-year compound annual growth rate of 8.6% (7.3% in constant currency). Table of Contents List of Tables Overview Gartner Recommended ...

Analyst(s):   Arthur Villa   |   Dean Blackmore   |   Christine Tenneson   |   Ed Anderson   |   Cathy Tornbohm   |   Sandra Notardonato   |   David Ackerman   |   Arup Roy   |   Rene Buest   |   Colleen Graham   |   Brendan Williams   |   Susanne Matson   |   Neil Barton   |   Sid Nag   |   Chrissy Healey   |   Misako Sawai   |   Twiggy Lo   |   Tao Wu   |   TJ Singh
Premium Research Jul 2023
... Organizations continue to invest in customer service technologies, often in pursuit of broader CX improvement and digital transformation initiatives. This Hype Cycle will help customer service and support technology leaders assess the maturity and risks of customer service and support technologies. Analysis ...

Analyst(s):   Drew Kraus
Research Dec 2021
... Access Insights Already a Gartner client? The worldwide IT services market is forecast to grow by 7.9% in U.S. dollars in 2022 (9.0% in constant currency). Spending that was paused/postponed in 2020 and early 2021 will continue to be released in 2022, along with future spending brought forward to accelerate ...

Analyst(s):   Gaspar Valdivia   |   Chrissy Healey   |   Susanne Matson   |   Ed Anderson   |   Lisa Unden-Farboud   |   Grigory Betskov   |   Sid Nag   |   Neil Barton   |   Rene Buest   |   Christine Tenneson   |   Misako Sawai   |   Colleen Graham   |   Cathy Tornbohm   |   Brendan Williams   |   Arup Roy   |   Sandra Notardonato   |   David Ackerman   |   Twiggy Lo
... Government Services: The City of Virginia Beach’s Journey with Gartner Hear how City of Virginia Beach CIO Peter Wallace partnered with Gartner to drive digital transformation, improve efficiency despite budget cuts, and advance AI initiatives, all with analyst guidance to deliver better public services. Mission-critical ...
Research Jul 2025
... Access Research Already a Gartner client? 2024年、世界のサービス市場はドル換算で4.8% (恒常通貨ベースで5.5%) 成長した。Amazonは、クラウド・ベースのサービスに対する需要増加を主な要因として売り上げを大きく伸ばし、Accentureに代わって第1位のサービス・プロバイダーとなった。 要約 市場シェア・データ 市場セグメント別売り上げ実績の外観 上位プロバイダーの業績の背景 企業や事業の合併・買収 推奨リサーチ 根拠 備考1：為替レートに関するアラート Gartner Research ...

Analyst(s):   Neha Sethi   |   Kiyomi Yamada
Research Jul 2025
... Access Research Already a Gartner client? 本リサーチノートは、日本におけるサービス市場のセグメントおよび、それらのサブセグメント別予測の更新版である。 概要 Excel資料の目次 表目次 推奨リサーチ 備考1：2023～2029年の為替レート Gartner Research ...

Analyst(s):   Srujan Akurathi   |   Kiyomi Yamada
Premium Research May 2025
... While organizations may understand analyst impact, the added value of analyst relations (AR) is often more opaque. AR leaders must break through the glass ceiling of their function by building a unique and compelling value proposition and personal brand, and by leveraging stakeholder participation. O ...

Analyst(s):   Julian Dobbins
Premium Research Jul 2025
... 本リサーチノートは、四半期ごとのサービス市場規模予測と年次の市場シェア分析で用いられる調査方法、市場区分、市場定義、および指標を示すものである。 要旨 はじめに 主な変更点 メソドロジ 定義と区分の概要 推奨リサーチ Gartner Research ...

Analyst(s):   Kiyomi Yamada   |   Srujan Akurathi
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