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Research Jun 2024
... Already a Gartner client? GenAI opens new revenue opportunities for service providers offering system integration services that support customer support platforms and processes. Service providers must continue to plan on delivering GenAI services to stay competitive. Overview Analysis Product or Portfolio Overview ...

Analyst(s):   Jouni Forsman   |   Megan Fernandez   |   Ajit Patankar   |   Daniel O'Connell
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Premium Research Aug 2022
... research will help application leaders responsible for customer service find the right provider for their geographic and functional needs. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions 8x8 Amazon Web Services Cisco Content Guru Five9 Genesys NICE Talkdesk Vonage Inclusion ...

Analyst(s):   Pri Rathnayake   |   Drew Kraus   |   Pankil Sheth   |   Steve Blood
Research Sep 2026
... to Know Analysis Alibaba Cloud Amazon Web Services Broadcom (VMware) Google Huawei IBM Microsoft Nutanix Oracle Red Hat SUSE Tencent Cloud Infrastructure Operations Mgmt. On-Premises Architecture Edge Architecture AI/ML Public Cloud Architecture Data Services Solution Delivery Networking Security and ...

Analyst(s):   Elaine Zhang   |   Adrian Wong   |   Julia Palmer   |   Daniel Bowers
Premium Research Sep 2026
... As AI and self-service absorb broad HR support and BUs operate amid continuous transformation, HRBPs can no longer rely on broad talent support as their primary source of value. HRBPs must shift their roles to owning the transformation-critical talent decisions that most shape transformation success. ...

Analyst(s):   Chirag Aggarwal
Research Jun 2023
... Access Insights Already a Gartner client? The worldwide IT services market is forecast to grow by 8.8% in U.S. dollars in 2023 (8.6% in constant currency). This growth is being driven by enterprises investing in technology to gain competitive advantage during this period of economic uncertainty. Table ...

Analyst(s):   Tom Coshow   |   Sid Nag   |   Brandon Medford   |   Sandra Notardonato   |   Gaspar Valdivia   |   Ed Anderson   |   Scott Frederick   |   Hardeep Singh   |   Brendan Williams   |   Srujan Akurathi   |   Katie Gove   |   Arup Roy   |   Chrissy Healey   |   Colleen Graham   |   Ben Fieselmann   |   Eric Cheung   |   Fabio Di Capua   |   David Ackerman   |   Neha Sethi   |   Rene Buest   |   Robert Brown   |   Lisa Unden-Farboud   |   Christine Tenneson   |   Cathy Tornbohm   |   Misako Sawai   |   Grigory Betskov
Research Mar 2026
... industrial metaverse enters in an era of reality, clinging to proprietary, closed-loop industrial software will guarantee irrelevance and lost market share. Product leaders must urgently abandon silos and embrace open API ecosystems and newer business models or risk being left behind in the new industrial ...

Analyst(s):   Kanishka Chauhan
Research Feb 2026
... avoid the AI productivity trap by anchoring every initiative to a specific business outcome. Redesign the workflow with a cross‑functional team and use shared OKRs to keep everyone aligned on delivering measurable impact rather than isolated AI activity. Insights at a Glance Impact Brief Actions Cautions ...

Analyst(s):   Eyad Tachwali   |   Kyle Owen
Research Mar 2026
... comprehensively and objectively measure potential risk impact. Follow these practical steps to develop scenario-based financial risk impact estimates that can be shared across the organization. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Tyler Smith   |   Justin Galentine
Research Mar 2026
... Access Insights Already a Gartner client? Static, shared, long-lived credentials, such as passwords and API keys, remain pervasive but are a leading cause of security compromise. Cybersecurity leaders should reduce reliance on static secrets by prioritizing secretless, managed workload identities and ...

Analyst(s):   Steve Wessels   |   Michael Kelley   |   Paul Mezzera
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