... Financial services leaders face pressure to grow profitably amid economic volatility and disruptive technology. Financial services leaders can use Gartner’s insights to make strategic decisions on how to compete in the market, differentiate their business and create value for stakeholders. Scope Analysis ...
Analyst(s): Jonathan Jackson
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... misaligned expectations often result in dissatisfaction with security services. Security and risk management leaders must use this research to develop successful RFPs that effectively communicate requirements to get the most aligned service possible. Overview Introduction Analysis Gartner Recommended Reading ...
Analyst(s): Carlos De Sola Caraballo | Mitchell Schneider | Andrew Davies | Pete Shoard
... Financial services leaders face pressure to grow profitably amid economic volatility and disruptive technology. Financial services leaders can use Gartner’s insights to make strategic decisions on how to compete in the market, differentiate their business and create value for stakeholders. Scope Analysis ...
... While AI and generative AI (GenAI) can offer significant benefits for the service desk, IT service management leaders are concerned that they don’t fully understand the dependencies, costs or actions. This webinar will detail the necessary steps to achieve a successful deployment. Session Description ...
... Service providers may struggle to adapt customer success management principles to fit their business model. This document provides product marketers with the core elements of a CSM program to drive account expansion and achieve desired outcomes in a service environment. Overview Introduction Analysis ...
Analyst(s): Jennifer Barry | Maria Marino | Jennifer MacIntosh
... Employee worries over large scale layoffs are making them more likely to look for new work, potentially worsening attrition problems. Customer service and support leaders can use this research to learn how to manage this increased attrition risk. Gartner Research ...
... achieve their goals? Are you great at anticipating client needs and building rapport? Consider joining Gartner’s Client Services team. Sam King, a hiring manager on our Product & Services team shares his interview tips for job seekers below. During the process of preparing to […]
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... When you join Gartner’s Client Services team in one of our global offices, you unlock endless possibilities for your career. Whether you are looking to establish relationships and build rapport with clients or solve business challenges at an industry level, our Services team will give you the opportunity ...
... client? Knowing the price range for outsourced digital workplace services is essential to determining whether to outsource. Sourcing, procurement and vendor management leaders can use this tool to estimate pricing for ODWS that includes service desk, deskside, device and mobile device support. When to Use ...
Analyst(s): Matt Baldino | Biswajit Maity | Andrea Lanzavecchia | Tom Sieber | Karl Rosander