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Research Mar 2024
... outsourcing partnership can negatively impact CX, yield, budget and business continuity. This document outlines a three-step strategy for customer service and support leaders to ensure a secure and successful transition, minimizing operational and customer impacts. Overview Introduction Analysis Gartner ...

Analyst(s):   Rupinder Chandhok
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Premium Research Jul 2024
... The research methodologies, segmentation taxonomy, definitions and research metrics used for the annual information security market share and quarterly forecast statistics are detailed and updated in this report. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions ...

Analyst(s):   Sean ONeill   |   Akshita Joshi   |   Matt Milone   |   Shailendra Upadhyay   |   Isy Bangurah   |   Dan Ayoub   |   Christian Canales   |   John Collins   |   Rahul Yadav   |   Charanpal Bhogal   |   Mark Wah   |   Lawrence Pingree   |   Elizabeth Kim   |   Luis Castillo   |   Ruggero Contu   |   Travis Lee
Premium Research Jul 2024
... D&A and AI services are converging as established vendors and new entrants compete in a rapidly growing market. For tech services leaders, differentiation and opportunities extend beyond technical capabilities as enterprises are forced to reassess their data environments and readiness to adapt. Overview ...

Analyst(s):   Ben Fieselmann   |   Christopher Marshall   |   Chrissy Healey
Research Mar 2017
... Cloud service providers vary dramatically in reliability and trustability. Gartner's three-tier model provides sourcing and vendor management leaders focused on security and risk management with a practical risk-based approach to the selection and continuous monitoring of public cloud services. Analysis ...

Analyst(s):   Jay Heiser
Research Sep 2024
... Access Research Already a Gartner client? Desktop as a service is now deployed within many organizations, but to only a minority of employees within those organizations. Although secure remote work remains the primary use case, an increasing number of deployments address sustainability needs. Market ...

Analyst(s):   Eri Hariu   |   Craig Fisler   |   Mark Margevicius   |   Stuart Downes   |   Sunil Kumar
Research Jul 2023
... Access Insights Already a Gartner client? Worldwide public cloud services are forecast to grow 20.2% in current U.S. dollars (20.1% in constant currency) in 2023. Strong growth will continue throughout the forecast, with end-user spending exceeding $1.1 trillion U.S. dollars in 2027, a five-year CAGR ...

Analyst(s):   Nicholas Carter   |   Arunasree Cheparthi   |   Amarendra .   |   Colleen Graham   |   Robin Schumacher   |   Shailendra Upadhyay
Premium Research Apr 2024
... Cloud AI developer services help deliver these benefits by offering an end-to-end platform to design, develop, deploy and monitor language, vision and tabular AI models. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Alibaba Cloud Amazon Web Services Google H2O.ai Huawei ...

Analyst(s):   Arun Batchu   |   Mike Fang   |   Jim Scheibmeir
Research May 2017
... Access Insights Already a Gartner client? Cloud infrastructure as a service provides self-service, on-demand access to infrastructure resources. Enterprise architecture and technology innovation leaders can use it to improve business agility and developer productivity, reduce costs, and enable IT transformation ...

Analyst(s):   Lydia Leong
Research Mar 2024
... Tight budgets, engineer upskilling and a transformative workplace experience remain top IT issues. End-user organizations must select the right ODWS service provider for these challenges. Gartner evaluated 18 providers to help you select the best provider for digital workplace outsourcing. Market Definition ...

Analyst(s):   Karl Rosander   |   Matt Baldino   |   Andrea Lanzavecchia   |   Biswajit Maity   |   Andrea Lanzavecchia
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