... role. Industry Construction Revenue Approx. $2 Billion Employees Approx. 10,000 Client Story Artera Services' Success in Strategic Workforce Planning Michelle Dean, a new-to-role CHRO at Artera Services, needed to develop a strategic workforce plan to support changing business priorities. She leveraged ...
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... data, create operational disruption and limit AI-driven value. This note equips customer service leaders to use phased AI deployment and workforce planning together for precise, adaptive staffing that sustains service excellence. Insights at a Glance Impact Brief Actions Cautions How to Execute Success ...
... Insights Already a Gartner client? Specialty cloud providers deliver cloud services that either supplement or compete with those offered by hyperscalers. This Market Guide reviews specialty cloud infrastructure and platform services, offering guidance to heads of I&O on their consideration. Overview Market ...
Analyst(s): Dennis Smith | Elaine Zhang | Alessandro Galimberti
... Gartner client? Tech services firms undermine AI growth by oversupplying AI workshops focused solely on ideation that fail to convert into funded execution. Learn how to augment AI workshops with production accelerators that secure funding for client AI initiatives and scale services revenue. Insights at ...
... revenue — clients that demand disproportionate effort and concessions — drains the capacity needed to scale profitable services. By resetting or exiting these accounts, technology service leaders can reclaim scarce capacity and redirect it to higher-margin growth, AI-enabled delivery, and repeatable offerings ...
... will continue to grow strongly throughout 2030 due to increasing levels of capital expenditure, primarily by service providers. Concerns around ROI will not deter investments by large service providers who are determined to be at the front of the AI race. Opportunity Overview Notable Changes Methodologies ...
... Access Insights Already a Gartner client? CFOs build service-level agreements as prenegotiated guides for how they will work with their boards around enterprise risks. The service-level agreement establishes escalation triggers, communication protocols, risk appetite and roles so that during periods ...
... Service providers that sell AI through CIO-led relationships will lose more high-value deals than they win, as buying shifts to business-led teams that prioritize measurable impact over technical capability. To win, tech service leaders must sell to the business first, while ensuring CIO confidence in ...
... Capabilities Self-Integrating Applications SaaS Management Platforms Composable Commerce API-Centric (“Headless”) SaaS Cloud-Native Supply Chain as a Service At the Peak Digital Experience Monitoring Intelligent Applications Product Analytics Cloud ERP for Global Enterprises Conversational User Interfaces ...