... Total experience can have a significant impact on employee retention and customer satisfaction for CSPs. This updated presentation can be used by CSP CIOs when speaking to their business units about the art of the possible. Gartner Insights Abstract ...
Analyst(s): Don Scheibenreif | Susan Welsh de Grimaldo | Juha Korhonen | Michelle DeClue | Jason Wong
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... Access Insights Already a Gartner client? Analytics and AI are now critical capabilities for CSPs, but formulating an executable strategy is complicated by their complex interrelationship and deep impact on the operating model. To become data-driven organizations, CSP CIOs must address organizational, ...
... Access Insights Already a Gartner client? Changes in CSP operations such as operating model, technologies, business processes and data centricity are critical and require consistent planning and investments. This Hype Cycle captures the top operational capabilities for CSP CIOs to plan, invest and ena ...
... To help CIOs exploit information and technology, Gartner has compiled essential CSP IT frameworks. Using this industry-specific tool in conjunction with Gartner’s cross-industry frameworks, CSP CIOs can accelerate time to value and create more value for their enterprises. Gartner Insights Abstract ...
Analyst(s): Susan Welsh de Grimaldo | Amresh Nandan | Juha Korhonen
... Access Insights Already a Gartner client? CPaaS has emerged as one of the primary mechanisms to embed communications in applications, improve customer experience and drive digital transformation. CIOs should use our evaluation of 13 vendors across five use cases to shortlist vendors for consideration. ...
Analyst(s): Lisa Unden-Farboud | Daniel O'Connell | Ajit Patankar | Brian Doherty
... Establishing a structured framework of outcome-driven metrics is essential for executive leaders and their teams to reach a quantifiable mission value for technology investments. This presentation provides CSP leaders with metrics for increasing the value of IT investments and creating KPIs. Gartner ...
... professionals implement customer engagement centers with Salesforce Service Cloud. Overview Problem Statement The Gartner Approach The Guidance Framework Gartner Recommended Reading Note on Generative Artificial Intelligence and Salesforce Service Cloud Gartner Research ...
... Qlik’s GenAI chatbot increased its self-service success rate from 18% to 62%. Customer service and support leaders can learn from three critical aspects of Qlik’s success in meeting customers’ needs: bot-guided customer journeys, bot-optimized knowledge management, and hallucination prevention. Case ...
... Access Insights Already a Gartner client? The market for cloud IaaS is dominated by two leading service providers. Other service providers have responded by launching new offerings, but customers must carefully manage the risks of adopting less-mature offerings. Market Definition/Description Understanding ...
Analyst(s): Lydia Leong | Dennis Smith | Craig Lowery | Raj Bala