... cut engineering costs and redirect resources to growth projects for increased market share. Mission Critical Priority Cut sustaining engineering costs to redirect resources to growth projects and increase market share. How Gartner helped Provided analyst advisory interactions and peer best practices to ...
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... Data and analytics underpin the success of virtually any initiative customer service and support leaders may undertake, but leaders struggle to make confident data-driven decisions. Leaders should use this model to understand their current maturity and develop an action plan to increase it. Overview ...
... The GenAI era is here, and service providers are scrambling to define new value propositions. Offering managers must offer GenAI consulting and data management and partner with leading GenAI application providers to drive revenue for the foreseeable future. Overview Analysis Conclusion Gartner Recommended ...
... roadmaps independently of each other, they create relationship friction and reduce the opportunity to create new sources of client value. Technology services leaders can use this research as a guide to minimizing risk of creating friction with channel partners. Overview Introduction Analysis Gartner Recommended ...
... more complex. I&O leaders must adopt a cloud financial management framework, define their tooling requirements, and choose the appropriate tools and services. Overview Introduction Analysis Gartner Recommended Reading Note 1: Specialty CFM Offerings Gartner Research ...
... hyperscaler practices as separate silos, clients often report a more competitive than cooperative experience. To excel in multicloud scenarios, tech services leaders should introduce a common customer interaction and delivery platform. Overview Analysis Conclusion Gartner Recommended Reading Note 1: Evaluating ...
... often struggle with effective transition planning, especially in IT, finance, and sales. This research provides key insights on optimizing transition services agreements, helping leaders ensure operational continuity during complex transitions. Overview Survey Objective Data Insights Additional Research ...
... Customer service and support leaders often face challenges with poor-quality survey data and low response rates, making it hard to take action on feedback. Leaders can use this report to benchmark their survey design and deployment against others and learn best practices for optimizing surveys. Overview ...
... Product leaders at CSPs can use this trend analysis to guide their product roadmaps and GTM as they target opportunities in enterprise communications services. Overview What You Need to Know Gartner Recommended Reading Gartner Research ...
Analyst(s): Gaspar Valdivia | Jon Dressel | Manoj Bhatia | Ajit Patankar | Lisa Unden-Farboud