... CIOs are pushed to maximize IT’s business value and support digital products and services that are both internally and externally facing. To achieve this, they should embrace the framing provided in this research, which will allow them to optimize IT’s operating model and deliver on their goals. More ...
Analyst(s): Brandon Germer | Erin Neus-Cheong
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... deals. That often causes unfavorable buying outcomes and friction in the sales process. CSOs should direct their leaders to deploy interactive self-service demos to free up sellers’ time, accelerate sales cycles and enhance the buying experience. More Detail Gartner Recommended Reading Gartner Research ...
... increased spread of innovation across organizations requires CIOs to take a new approach to innovation. Use this research to create an “innovation as a service” offering to better support the value of your peers’ innovation efforts while minimizing the risk and impact on IT resources. Overview Introduction ...
Analyst(s): Darren Topham | Daniel Sun | Peter Skyttegaard
... The cloud IT services market continues to grow, but so does the number of providers seeking to harvest that growth. With such fierce competition, offering managers must understand that following trends is not enough and that they must plan to differentiate in order to stand out and attract buyers. Overview ...
... Access Research Already a Gartner client? Storage as a service SLA outcomes and platform capability advancements deliver IT operations productivity, efficiency and VMware infrastructure cost improvements. I&O leaders managing infrastructure platforms should leverage vendor SLA commitments to modernize ...
... Access Research Already a Gartner client? Enterprise service management efforts will fail if they focus only on tool selection and implementation. I&O leaders should use this framework to establish an ESM program that enables ongoing collaboration and a common roadmap across the organization. Overview ...
Analyst(s): Siddharth Shetty | Andrew Miljanovski | Hideo Yoneda | Chris Laske
... With an increased focus on technology modernization and a shift to democratized digital delivery, heads of enterprise architecture must deliver EA services to business and IT stakeholders to orchestrate the delivery of tangible business outcomes with emerging technologies. Overview Strategic Planning ...
Analyst(s): Andrei Razvan Sachelarescu | Lucas Kobat | Austin Steinmetz | Andrew Gianni | Philip Allega
... Access Research Already a Gartner client? Enterprises often seek service providers’ support when implementing generative AI. In such cases, sourcing, procurement and vendor management leaders can use this research to play an active role in goal setting, assess the provider’s risk awareness and establish ...
... Access Research Already a Gartner client? The remit of tech services leaders is to lead a profitable practice. This initiative helps them navigate decisions with an outside-in perspective to enable them to amplify personal influence for practice success, mobilize talent for growth, scale the business ...