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Premium Research Aug 2026
... REST API versioning provides the stable foundation needed to evolve services and clients, including MCP servers, without issues. Software architects must design and implement API versioning strategies to provide consistency and governance. Overview Analysis Recommendations Conclusion Gartner Recommended ...

Analyst(s):   Kevin Matheny
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... Operating Model HR Strategic Planning Template Client Story Worldwide Express: Assessing the HR Function Learn how VP of HR Katy Avila leveraged Gartner services to assess her HR function, ultimately laying the critical foundation for future strategy. ...
Research Apr 2023
... Gartner client? The worldwide IT services market is forecast to grow 8.5% in constant currency to $1.4 trillion in 2023, consistent with the prior quarter’s view. As expected, enterprise demand shows relative resilience in areas such as infrastructure managed services, while discretionary trends slow. ...

Analyst(s):   Hardeep Singh   |   Ed Anderson   |   Eric Cheung   |   Colleen Graham   |   Katie Gove   |   Neha Sethi   |   Sid Nag   |   Fabio Di Capua   |   Robert Brown   |   Lisa Unden-Farboud   |   Cathy Tornbohm   |   Brandon Medford   |   Christine Tenneson   |   Brendan Williams   |   David Ackerman   |   Rene Buest   |   Tom Coshow   |   Chrissy Healey   |   Grigory Betskov   |   Arup Roy   |   Gaspar Valdivia   |   Sandra Notardonato   |   Misako Sawai   |   Scott Frederick
Premium Research Jan 2026
... Despite years of investment in digital channels, the phone remains the dominant customer service channel. But how phone-based service is delivered is changing. Service and support leaders should explore how to use AI to deliver high-quality voice experiences in the channels customers reach for first. ...

Analyst(s):   Ian Elliott   |   Emily Potosky
Research Dec 2024
... investments are driven by R&D expansion, GenAI innovations and large enterprise services. Tech product leaders must remain competitive by investing in ET and talent, addressing new customer challenges such as AI data readiness, AI services and AI data governance. Overview Data Insights Gartner Recommended Reading ...

Analyst(s):   Roberta Cozza
Research Sep 2019
... IaaS infrastructure adoption is fast growing in China, driven by the cloud migration of internet-based applications, data supporting them and various service delivery platforms. Infrastructure and operations leaders should prioritize cloud IaaS adoption over traditional infrastructure. Market Definition ...

Analyst(s):   Kevin Ji   |   Evan Zeng   |   Uko Tian
Research Apr 2021
... deliverable, Gartner will expand the IT services segmentation and definitions to include more details under Enterprise Network Managed Services. Read this document for further details regarding the impact of these changes. Planned Update to Gartner Quarterly IT Services Market Statistics Gartner Insights ...

Analyst(s):   Grigory Betskov   |   Colleen Graham   |   Gaspar Valdivia   |   Dean Blackmore
Premium Research Feb 2023
... Identification of groups of ideal customers for your product or service is at the heart of market segmentation efforts. To win in competitive markets, technology and service providers should use this research to more effectively define target segments and focus their sales and marketing efforts. Overview ...

Analyst(s):   Derry Finkeldey   |   Molly Beams   |   Suzanne White
Research Mar 2017
... Business Vision Notes on Foreign Providers "Better to Have" Attributes for the Japanese Market Magic Quadrant Vendor Strengths and Cautions Amazon Web Services Fujitsu IBM IIJ KDDI Microsoft NEC NTT Communications SoftBank Added Dropped Inclusion and Exclusion Criteria Criteria Included in the Global Magic ...

Analyst(s):   Tadaaki Mataga
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