... Customer service organizations face 10 dilemmas as they rethink their operations to show resilience to current and new digital business models. Application leaders for customer service must develop a three-year roadmap to deliver high-impact business outcomes and superior experiences. Gartner Insights ...
Analyst(s): Brian Manusama
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... views on digital government services. This webinar brings together findings from Gartner’s 2025 Citizen Experience Survey and the 2025 Digital Government Survey to uncover fresh insights and practical recommendations that can help government technology leaders improve service delivery and boost citizen ...
... differentiated by execution, ecosystem alignment, and their ability to scale secure self-service and interoperable analytics. Market Definition/Description Magic Quadrant Vendor Strengths and Cautions Alibaba Cloud Amazon Web Services Databricks Domo GoodData.AI Google IBM Incorta Microsoft Oracle Qlik Salesforce ...
Analyst(s): Christopher Long | Edgar Macari | Anirudh Ganeshan
... The advent of generative AI marks a dramatic leap forward in the realm of automation. Application leaders responsible for customer service should partner with customer service technology vendors to evaluate and adopt the generative AI product innovations that deliver the most value in the near term. Gartner ...
... is enjoying the early leadership position. Taiwan is gaining share through technological leadership, cutting-edge design and manufacturing, and its role as one of the world’s premier enablers of custom AI silicon. China is gaining share by sheer volume, capturing its enormous domestic market through ...
... SBOMs disclosures, such as the types of external parties making these requests, the alternative artifacts or assurances shared to the requestors, and the internal criteria for sharing or withholding these requests. Overview Summary of Results Survey Results Detail Gartner Research ...
... channels and increased access to information in self-service, live interactions are becoming more complex. Customer service and support leaders can use this research to understand the key competencies customer service agents need to deliver low-effort service interactions. Overview Conclusion Gartner Research ...
... with this suite of benchmarks by domain. Drive IT Efficiency: prioritize, budget, and optimize with tailored benchmarks for critical domains Use self-service tools and analyst inquiries supported by 4,000+ IT data points across five key categories. Access maturity diagnostics, supported by industry data ...
... research indicates that only just over half of relationship owners who observed third-party red-flag activity, reliably shared that information with compliance. Their failure to share this critical risk information can result in financial and reputational consequences, including severed relationships, ...