... Few service firms have mastered how to optimize growth from digital asset portfolios. To unlock growth, technology general managers should classify digital asset portfolios using our simple framework and align execution accordingly. Overview Analysis Gartner Recommended Reading Note 1: Definition of ...
Analyst(s): Matthew Brown
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... support to boost digital transformation, IT ops, and cybersecurity, achieving contract savings and better team collaboration with Gartner’s tools and services. Mission-critical priority Dalen Copeland, VP of Digital Technology at a renewable energy organization leveraged Gartner tools for significant contract ...
... Access Research Already a Gartner client? Just stopping by? Product and services strategy identifies market opportunities and positions solutions for successful adoption. Tech CEOs’ product and services roadmaps must guide development priorities, pricing and packaging, and launch planning. Scope Analysis ...
... This research equips technology and service providers that address the banking and investment services market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner vertical forecast data. TSPs can use it to aid planning and strategy activities ...
Analyst(s): Debbie Buckland | Gregor Petri | Jeff Casey | Inna Agamirzian
... This research equips technology and service providers that address the communications, media and services market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner vertical industry forecast data. TSPs can use it to aid planning and strategy ...
... Access Research Already a Gartner client? Service orchestration and automation platforms have become crucial for deploying complex workloads that deliver business services. These platforms combine workflow orchestration, workload automation and resource provisioning, and extend capabilities to data pipelines ...
... Generating revenue brings new challenges for customer service and support leaders. This research describes the must-have components — from performance metrics to analytics solutions — that enable agents to effectively increase revenue during service interactions. Overview Strategic Planning Assumption ...
... Analysis Aisera BMC Espressive Freshworks Halo Service Solutions Moveworks OpenText Serviceaide ServiceNow SymphonyAI Virtual Support Agent Operations Assistant Agent Advisory IT Knowledge Discovery IT Content Generation Case Clustering AI for End-User Self-Service AI for ITSM Practitioners AI for ITSM Practice ...
Analyst(s): Rich Doheny | Ankita Hundal | Chris Matchett | Chris Laske
... This Magic Quadrant evaluates 18 service providers’ capabilities to deliver SAP S/4HANA application assessment, implementation and management services on a worldwide basis. This research will help identify, evaluate and select potential SAP S/4HANA application services providers. Market Definition/Description ...
Analyst(s): Allan Wilkins | Susan Tan | Fabio Di Capua