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Research Jun 2026
... EXL Genpact HCLTech IBM Infosys Sutherland TCS Tech Mahindra Wipro Integrated Performance Platforms Governance Process Technology & Services Suite Knowledge Transfer Service Delivery Flexibility Digital Process Transformation Workforce Capabilities Low Complexity Process Optimization Global and High Complexity ...

Analyst(s):   Emily Connelly   |   Jan Ambergen
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Premium Research Mar 2024
... Service providers prioritize opportunities to generate revenue from existing clients, but their marketing teams often fail to seize them due to lack of access to customer intelligence. Product marketers should analyze service-purchasing patterns to inform strategies aimed at delivering growth. Overview ...

Analyst(s):   Tech Product Marketing Research Team
Premium Research Mar 2024
... Few service firms have mastered how to optimize growth from digital asset portfolios. To unlock growth, technology general managers should classify digital asset portfolios using our simple framework and align execution accordingly. Overview Analysis Gartner Recommended Reading Note 1: Definition of ...

Analyst(s):   Matthew Brown
Research Jan 2024
... Access Research Already a Gartner client? Just stopping by? Product and services strategy identifies market opportunities and positions solutions for successful adoption. Tech CEOs’ product and services roadmaps must guide development priorities, pricing and packaging, and launch planning. Scope Analysis ...

Analyst(s):   Ron Burns
Research Sep 2024
... Access Research Already a Gartner client? Service orchestration and automation platforms have become crucial for deploying complex workloads that deliver business services. These platforms combine workflow orchestration, workload automation and resource provisioning, and extend capabilities to data pipelines ...

Analyst(s):   Kumar Dhir
Premium Research Jan 2025
... This research equips technology and service providers that address the communications, media and services market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner vertical industry forecast data. TSPs can use it to aid planning and strategy ...

Analyst(s):   Peter Kjeldsen   |   Gregor Petri
Premium Research Jan 2025
... This research equips technology and service providers that address the banking and investment services market with a graphical outlook of the IT spend forecast for 2025 and beyond, based on the latest available (3Q24) Gartner vertical forecast data. TSPs can use it to aid planning and strategy activities ...

Analyst(s):   Debbie Buckland   |   Gregor Petri   |   Jeff Casey   |   Inna Agamirzian
Research Mar 2025
... Generating revenue brings new challenges for customer service and support leaders. This research describes the must-have components — from performance metrics to analytics solutions — that enable agents to effectively increase revenue during service interactions. Overview Strategic Planning Assumption ...

Analyst(s):   Kim Hedlin   |   Kathy Ross
Research Oct 2024
... Analysis Aisera BMC Espressive Freshworks Halo Service Solutions Moveworks OpenText Serviceaide ServiceNow SymphonyAI Virtual Support Agent Operations Assistant Agent Advisory IT Knowledge Discovery IT Content Generation Case Clustering AI for End-User Self-Service AI for ITSM Practitioners AI for ITSM Practice ...

Analyst(s):   Rich Doheny   |   Ankita Hundal   |   Chris Matchett   |   Chris Laske
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