... attack surface management refers to the processes, technology and managed services deployed for continuous threat exposure management. Security and risk management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner ...
Analyst(s): Peer Contributors
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... Finance and accounting business process outsourcing services support the digital transformation of finance operations to reduce human dependencies. This note guides corporate controllers to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...
... Access Research Already a Gartner client? Effectively capitalizing on emerging technologies will enhance products and services to improve customer value, retention and revenue. Product leaders can use this initiative to make critical decisions on when and how to invest in and monetize emerging technologies ...
Analyst(s): Alfonso Velosa | Annette Zimmermann | Gaurav Gupta | Elizabeth Kim
... Superior digital customer service experiences have yet to materialize because of some customers’ continued preference for the traditional telephone channel. Application leaders should de-emphasize this channel to accelerate digital customer engagement. Overview Introduction Analysis Gartner Recommended ...
... Access Research Already a Gartner client? AI applications in ITSM can deliver significant benefits for the service desk, but they also bring implicit dependencies, costs and staff impacts. IT service management leaders should use this research to prioritize the actions needed to overcome potential barriers ...
... Government social programs and human services organizations face unprecedented levels of uncertainty when planning beyond the COVID-19 pandemic. Government CIOs in this sector can use scenario planning to make strategic decisions now that are most likely to produce positive results in the future. Overview ...
Analyst(s): Ben Kaner | Rick Howard | Dean Lacheca
... on emerging trends This comparison plots 16 of the most prominent use cases for generative AI in human and social services against value and feasibility. CIOs in human and social services can use this to start strategic conversations with stakeholders and suppliers to guide investment decisions in this ...
Analyst(s): Dean Lacheca | Ben Kaner | Roland Rivera
... digital investment to build composable business is driving the need for digital business services. Sourcing, procurement and vendor management leaders can use this guide to identify the digital business consulting service providers to deliver digital business strategy outcomes. Overview Strategic Planning ...
Analyst(s): Katie Gove | Allan Wilkins | Brendan Williams | Chrissy Healey | Peter Adamo
... market disruptions. This note explores AI use cases that help CSCOs meet financial mandates, uncovering cost management opportunities while maintaining service levels in volatile conditions. Insights at a Glance Strategic Planning Assumption Issue Impact More Detail Gartner Recommended Reading Gartner Insights ...