... The 2024 Gartner Digital Business Buying Drivers Survey indicates 50% of services buyers are looking to expand the number of providers they work with. Tech services leaders can use this interactive tool to identify top drivers for switching providers, both to retain clients and attract new ones. Data ...
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... public clouds, including OCI. Services tech CEOs should leverage the new partner program’s benefits to meet the demand for OCI and Oracle applications and engage within the Oracle ecosystem. Overview Analysis Background and Context Gartner Recommended Reading Note 1: Oracle Service Partner Ecosystem Gartner ...
Analyst(s): Chris Pang | Anshul Gupta | Eric Cheung | Tobi Bet | Bailey Herring | Fabio Di Capua
... Providers are challenged to effectively price asset-based services. The biggest hurdle is articulating value to the customer and connecting that to a price. Tech services leaders who need to fully monetize the value of their assets and intellectual property must make realized customer value clear. Overview ...
... collaboration drag when they improperly apply internal service operating models. CMOs must match the team and work type to the apt model — such as a COE, an in-house agency or a newsroom — for marketing to be productive, effective and agile in service to business demands. Overview Strategic Planning Assumption ...
... attack surface management refers to the processes, technology and managed services deployed for continuous threat exposure management. Security and risk management leaders can learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology Gartner ...
... Finance and accounting business process outsourcing services support the digital transformation of finance operations to reduce human dependencies. This note guides corporate controllers to learn from ratings and reviews by their peers shared on Gartner Peer Insights. Gartner Recommended Reading Methodology ...
... Access Research Already a Gartner client? AI applications in ITSM can deliver significant benefits for the service desk, but they also bring implicit dependencies, costs and staff impacts. IT service management leaders should use this research to prioritize the actions needed to overcome potential barriers ...
... Government social programs and human services organizations face unprecedented levels of uncertainty when planning beyond the COVID-19 pandemic. Government CIOs in this sector can use scenario planning to make strategic decisions now that are most likely to produce positive results in the future. Overview ...
Analyst(s): Ben Kaner | Rick Howard | Dean Lacheca
... digital investment to build composable business is driving the need for digital business services. Sourcing, procurement and vendor management leaders can use this guide to identify the digital business consulting service providers to deliver digital business strategy outcomes. Overview Strategic Planning ...
Analyst(s): Katie Gove | Allan Wilkins | Brendan Williams | Chrissy Healey | Peter Adamo