... Access Research Already a Gartner client? CPaaS providers offer cloud-based platforms for developers and other business roles to build communication workflows that digitally operationalize customer engagement and experiences via APIs, SDKs, visual builders and AI. CIOs can use this Magic Quadrant to e ...
Analyst(s): Lisa Unden-Farboud | Pankil Sheth | Brian Doherty | Ajit Patankar
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... Product innovations are shaping the banking competitive landscape, influencing customer demand and impacting the bottom line of banks. Bank CIOs can use this Hype Cycle to identify emerging technologies that align with their strategies to transform product design and delivery. Analysis Definition: Why ...
... Access Research Already a Gartner client? Sourcing, procurement and vendor management leaders should use Gartner’s dynamic sourcing approach to achieve better business outcomes more quickly. It uses competitive co-creation to help transform requests for solutions into binding contracts, deliverable wi ...
Analyst(s): Biswajit Maity | Andrea Lanzavecchia | Rajib Gupta | Mark Ray | Christopher Wiles
... Access Insights Already a Gartner client? At a time of unprecedented social disruption, CSP CIOs are being called on to provide critical networking infrastructure and fundamental communications capabilities for society.COVID-19 has brought communication capabilities to the forefront, and placed cost m ...
... Access Insights Already a Gartner client? CPaaS providers offer cloud-based platforms for developers and other users to build deeper engagement and operationalize customer experiences via APIs, SDKs and visual builders for basic, advanced and omnichannel communications. CIOs can use this Magic Quadran ...
Analyst(s): Brian Doherty | Daniel O'Connell | Lisa Unden-Farboud | Ajit Patankar
... Access Insights Already a Gartner client? 5G vendors’ capabilities differ across three 5G RAN modernization use cases. CSP CIOs and tech executives, including CTOs, can use this research to choose a vendor with capabilities that best match their 5G network transformation requirements and sourcing stra ...
Analyst(s): Peter Liu | Sylvain Fabre | Kosei Takiishi | Susan Welsh de Grimaldo | Pulkit Pandey
... Organizations often struggle to help a high volume of suppliers improve their quality due to resource constraints. This case study illustrates how Johnson & Johnson enabled its supply base to enhance their quality competencies without needing to allocate significant additional operational support. Ca ...
... ChatGPT is an application build based on a generative AI foundation model that has a great number of possible uses among CSPs. This downloadable Tool lists and profiles tasks for ChatGPT to help CSP CIOs understand what is possible with the model and the restrictions inherent within CSP use cases. Wh ...
... Access Insights Already a Gartner client? This Magic Quadrant evaluates providers’ capabilities in custom software development to support digital transformations and building new products. Sourcing, procurement and vendor management leaders can use this research to identify and select potential provid ...
Analyst(s): Luis Pinto | Jaideep Thyagarajan | Deacon D.K Wan | Brett Sparks | Gunjan Gupta