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Premium Research Jul 2024
... enterprises’ IT operating models and receive a set of tactics tailored to designing, implementing and evolving their IT operating model components to a service-optimized model. When to Use Directions for Use Gartner Research ...

Analyst(s):   Tomas Nielsen   |   Roger Caleya   |   Aakil Mathur   |   Ishvinder Singh   |   Leo Brenner   |   Monika Sinha   |   Neal Solanki
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Research Apr 2021
... CIOs must run IT like a service provider business in order to deliver differentiating technology capabilities that optimize business performance. IT organizations must think and act in terms of business value and outcomes to support technology-driven enterprise transformation efforts. Gartner Insights ...

Analyst(s):   Monika Sinha
... and building high-performance teams has consistently delivered exceptional results. At the Technology & Services Industry Association (TSIA), Anne pioneered the thought leadership and advisory services business for SaaS partner channel optimization, building it from the ground up into a multi-million-dollar ...
Premium Research Mar 2024
... Investment services leaders see great opportunity in leveraging generative AI (GenAI) to tackle some of their most pressing clinical and operational challenges. CIOs can use this presentation to learn how early adopters are deploying GenAI to inform their design and execution roadmap. Gartner Research ...

Analyst(s):   Chuck Thomas   |   Agustín Rubini
Premium Research Oct 2024
... Tech services leaders must create value continuously and at pace for clients while engineering at sustainable speed and scale. This is realized through the combination of enterprise-scale productivity, seamless development and socially responsible design. Overview Analysis The Impact Conclusion Gartner ...

Analyst(s):   Chrissy Healey
Premium Research Feb 2025
... When building a retrieval augmented generation architecture on the Amazon Web Services cloud platform, the available options can be overwhelming. This research enables data scientists to evaluate which options are best suited for their organization’s use cases. Overview Analysis Guidance Gartner Recommended ...

Analyst(s):   Wilco van Ginkel
Research Jan 2022
... The XaaS model is the preferred approach for many government organizations tackling legacy infrastructure modernization and service innovation. Government CIOs must adjust their IT governance, procurement practices and talent strategies to optimize adoption. Overview Strategic Planning Assumption What ...

Analyst(s):   Neville Cannon   |   Alia Mendonsa
Research June 22 2026
... Improve Government Efficiency and Effectiveness with AI, Data and Analytics Are You Ready to Deliver Efficient, Data-Driven Services? In today’s digital era, government leaders must harness AI, data, and analytics to operate efficiently, modernize effectively and deliver on mission outcomes This eBook ...
Research Jun 2026
... EXL Genpact HCLTech IBM Infosys Sutherland TCS Tech Mahindra Wipro Integrated Performance Platforms Governance Process Technology & Services Suite Knowledge Transfer Service Delivery Flexibility Digital Process Transformation Workforce Capabilities Low Complexity Process Optimization Global and High Complexity ...

Analyst(s):   Emily Connelly   |   Jan Ambergen
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