... forecast publication, Gartner will revise its communications, media and services segmentation in its Forecast deliverables for worldwide enterprise IT spending in vertical industry markets and communications, media and services markets. Gartner Insights Abstract ...
Analyst(s): Gregor Petri | Ted Chamberlin | Inna Agamirzian
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... Software engineering leaders considering alternatives for Jira, Confluence, Jira Service Management, Bamboo, and Crowd must build clear criteria to guide the selection of replacement options. On-premises or self-managed options are limited and disruptive to user workflows and AI adoption. Insights at ...
Analyst(s): Rich Doheny | Nikos Drakos | Bill Blosen | Thomas Murphy | Keith Mann
... CPOs understand purchasing; CIOs understand service objectives. Procurement and IT provide more value to the enterprise when they work together as one. This level of collaboration ensures that resources are optimized by procuring the most beneficial technology through the proper processes. Insights at ...
... Ongoing economic and geopolitical uncertainty amplifies supply chain challenges in balancing customer expectations for speed, low price, and service. This research shows how a segmentation based on B2B customer needs enables CSCOs to more effectively align profitability, customer experience, and resilience ...
... engineers with a structured approach to resilience, incorporating dependency simulations, collaborative game days, and chaos engineering to prove service continuity based on business criticality. Overview Problem Statement The Gartner Approach The Guidance Framework Risks and Pitfalls Gartner Recommended ...
... Healthcare provider AI buying has shifted toward pragmatic operational automation over clinical transformation. This research guides technology product and services leaders on aligning positioning, packaging, pricing, proof points, and partner strategies to win deals and drive immediate ROI. Insights at a Glance ...
... leaders often treat WeChat (Weixin) and WeCom as messaging tools, overlooking their broader roles in customer engagement, employee communication and service delivery in China. This research explains three essentials for architecting, integrating and governing their enterprise use. Insights at a Glance ...
... IT procurement should expect 12% or higher pricing at future renewal and greater licensing complexity resulting from Salesforce’s Agentforce Sales, Service, and Industry edition repackaging that expands consumption-based capabilities and products. Overview Strategic Planning Assumption Analysis Contributors ...
Analyst(s): Jo Liversidge | Tad Travis | Rebecca Martin | Quintin Casper | Hannah Decker
... Suite CHRO Guide to Manager Effectiveness Client Story How Willis Towers Watson Empowers HR Teams with Gartner Brady Jensen, Global HR Technology and Service Delivery Leader, shares how a team-based solution empowered his HR leadership team to tackle various priorities efficiently and simultaneously across ...