... Access Insights Already a Gartner client? Tech service providers must take into account new pricing structures in order to avoid significant revenue decline as AI impacts value and volumes. Revenue models must mitigate variable volume risk to maintain revenue streams and ensure that digital workplace ...
Analyst(s): Yanni Karalis | David Ackerman
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... built for isolated disruptions. In an era of polycrisis, where geopolitical instability, technological fragility, and AI amplify cascading risks, service providers that adopt AI-driven monitoring, intelligent simulation, and zero-trust architectures will improve resilience and drive client trust. Insights ...
Analyst(s): Mike Dorosh | Craig Lowery | Brandon Medford
... This tool provides a comprehensive business case template and detailed guidance for leaders of customer service and support to document and secure funding for intelligent front door programs. It outlines required inputs, a cost-benefit model, a risk/assumption log, KPIs, and an executive approval narrative ...
... evidence-based decision gates to protect themselves from risk following the Seismic-Highspot merger. As the two companies integrate organizations, services and products, customers should be wary when making platform decisions until a clear roadmap emerges. Analysis Gartner Recommended Reading Evolving ...
Analyst(s): Doug Bushée | Melissa Hilbert | Bill Yetman
... agents coordinate workflows. CIOs should use Gartner’s G.U.I.D.E. framework to control the context an AI agent receives, the route it selects, the services it invokes, the actions it completes and the evidence the bank retains. Insights at a Glance Issue Impact More Detail Gartner Recommended Reading ...
... use cases now will see their ITSM platforms commoditized by 2030. Competitive survival now runs on AI, with growth fueled by enabled hyperpersonal service, learning agents, and autonomous, trusted action. Insights at a Glance Strategic Planning Assumptions Issue Impact More Detail Contributors Gartner ...
... episodic encounters toward continuous, AI-enabled care. As clinical AI capabilities become more accessible, competitive advantage for tech product and services leaders will move toward business models that monetize prevention, risk reduction and avoided utilization. Insights at a Glance Strategic Planning ...
Analyst(s): Jonathan Rivera | Laura Craft | Theresa Beebe
... Access Insights Already a Gartner client? Sales organizations rely on CPQ applications to support omnichannel buying, complex service-based offerings, and revenue life cycle management. AI, composable architectures, and market consolidation are reshaping competition and future investment priorities. ...
... 47%) of banks using a COTS digital banking solution plan to make a major or phased replacement over the next two years. Digital banking vendors and service providers that reduce implementation risk and accelerate time to value will gain a lasting competitive advantage. Insights at a Glance Issue Impact ...
Analyst(s): Ali Merji | Mary Yan | Jeff Casey | Kristy Waterhouse