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Research Jul 2026
... Access Insights Already a Gartner client? Success in a federated IT model depends on strong collaboration. Beyond running core services, central IT must provide strategic guidance, expertise, and on-demand advisory support that enable regional teams to deliver effectively. Insights at a Glance Impact ...

Analyst(s):   Aditi Pant
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Research Jul 2026
... Access Insights Already a Gartner client? Supply chain organizations face rising demand for customization and enhanced services while dealing with budget constraints. This research guides CSCOs to define optimal operating models (such as MTS, MTO and ETO) and provides a base to embrace modularity. Insights ...

Analyst(s):   Paul Lord   |   Marco Sandrone
Research Jul 2026
... Access Insights Already a Gartner client? Rapidly changing market conditions demand continuous, structured network strategy reviews to balance service, cost, resilience, and agility. Use Part 2 to develop data-driven scenarios and evaluate trade-offs, ensuring high-value network outcomes and avoiding ...

Analyst(s):   Vicky Forman   |   Ronak Gohel
Research Jul 2026
... Access Insights Already a Gartner client? The convergence of AI infrastructure investment and AI embedding into software and services is driving AI spending to unprecedented levels. Enterprises are refocusing on business outcomes as they automate workflows, enhance decision making, and look to scale ...

Analyst(s):   Shailendra Upadhyay   |   Peter Middleton   |   Naresh Singh   |   Kay Arnott   |   Jon Erensen   |   Hardeep Singh   |   Amarendra .   |   Rishi Padhi   |   Adrian O'Connell   |   Arunasree Cheparthi
Research Aug 2026
... Access Insights Already a Gartner client? Tech service providers must take into account new pricing structures in order to avoid significant revenue decline as AI impacts value and volumes. Revenue models must mitigate variable volume risk and labor reduction to maintain revenue streams and ensure that ...

Analyst(s):   Yanni Karalis   |   David Ackerman
Premium Research Aug 2026
... Service and support leaders spent millions on generative and agentic AI in 2025, and many found that their AI projects were more costly than anticipated. As leaders increase investment in 2026, they must prepare for likely price increases or see AI spend increase at a rate they cannot absorb. Insights ...

Analyst(s):   Patrick Quinlan   |   Brett Overbey   |   Emily Potosky
Premium Research Aug 2026
... traditional OT hardware market. As AI, edge and IoT converge, value will shift from physical equipment to software-defined OT platforms. Tech product and services leaders that reposition portfolios around this transition can capture manufacturing’s next $300 billion technology opportunity. Insights at a Glance ...

Analyst(s):   Scot Kim
Premium Research Sep 2026
... Most implementations of AI in support and service don’t consider growing revenue. Tech CEOs who do not use this data to predict intent, miss high-value expansion opportunities that competitors will capture. Build intent signaling to drive retention, cross-sell and upsell to power the next generation ...

Analyst(s):   Jess Walker   |   Adrian Lee   |   Forest Conner
Research Aug 2026
... Access Insights Already a Gartner client? Customer service leaders frequently make decisions without knowing how customers will respond. Synthetic customers reduce this uncertainty by simulating customer reactions before changes are implemented, making them a valuable decision-support tool that reduces ...

Analyst(s):   Maria Marino   |   Brett Overbey   |   Michael Chiu   |   Chad Storlie
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