... includes documents that will help I&O leaders gather inputs for an IT product and service request catalog, understand user expectations, identify cost drivers for services, and ensure continued relevance of the infrastructure service catalog. Overview Steps Gartner Recommended Reading Gartner Research ...
Analyst(s): Amol Nadkarni
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... VoC platforms help organizations collect, analyze and act on customer feedback, facilitating customer understanding and strategic outcomes. Customer service and support leaders can compare 12 vendors against 10 critical capabilities and five use cases to determine the best VoC platform fit. Overview What ...
Analyst(s): Patrick Quinlan | Michael Maziarka | Chad Storlie | Deborah Alvord | Maria Marino
... business initiatives but adds complexity to IT operations. To expand into digital technology and business services, offering managers at IT services providers should deliver SaaS management services tailored to buyers’ business and industry-specific needs. Overview Analysis Gartner Recommended Reading ...
... Almost a third of retailers are not happy with critical consulting or outsourcing services, and over 40% plan to expand the number of services providers. Product leaders selling IT services to retail should make use of game-changing AI, key business relationships and improved contracting to stand out ...
Analyst(s): Jouni Forsman | Sandeep Unni | Chrissy Healey
... provide spare and service parts to their customers. Supply chain technology leaders can leverage this research to evaluate and select the best planning solutions specifically for spare and service parts management and optimization. Market Differentiators Considerations for Technology and Service Selection ...
Analyst(s): Joe Graham | Jan Snoeckx | Eva Dawkins | Pia Orup Lund | Caleb Thomson
... joining Gartner’s world class Product and Services organization? Below, Priya Jadwani, a Senior Business Analyst on the Service Advisors team in Gurgaon, India, shares her career story and how she has been able to grow at Gartner. As a member of the Service Advisors team, my role here at Gartner is ...
... comprehensive O2C process assessment is not necessary to identify the process issues resulting in customer nonpayment. Learn how BestFlower’s sharedservices leader uses customer behavior insights to accelerate the identification of internal process issues driving nonpayment. Overview Solution Highlights ...
... Customers in financial distress are a known risk to receivables collection. But even those who can afford to pay, may not. Sharedservices leaders can more accurately estimate the receivables they can count on by assessing customers’ behavior to uncover hidden risks of customer nonpayment. About This ...
... Analyst has to sell his stock in an IT services company October 21st, 2008 An analyst joined Gartner from an IT Services company but his “coverage area” was not at all related to IT Services. About a year later, his coverage area changed and he is now covering IT Services. He asked me if he had to sell his ...