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Blog Post August 30 2013
... reliable appliance and, if necessary, quick and effective service. However, when theory met practice, we ended up with the ultimate story of failure in service supply chain. How bad can it get? First, the machine broke. Then, following eight service visits, all unsuccessful, my wife wrote an old-fashioned ...
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Premium Research Nov 2024
... Effective from June 2025, Gartner will change segmentation in its Communications Services forecast. Technology and service providers should read this document for further details. Planned Update to Gartner Market Statistics Coverage Contributors Gartner Research ...

Analyst(s):   Technology Market Insights Team
Research Jul 2017
... Cloud service providers vary dramatically in reliability and trustability. Gartner's three-tier model provides sourcing and vendor management leaders focused on security and risk management with a practical risk-based approach to the selection and continuous monitoring of public cloud services. 主要发现 ...

Analyst(s):   Kevin Ji   |   Jay Heiser
Research Aug 2013
... Already a Gartner client? This Toolkit summarizes, in tabular form, information about the cloud IaaS service providers evaluated in Gartner's 2013 "Magic Quadrant for Cloud Infrastructure as a Service." When to Use Downloadable Attachments Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Lydia Leong
Research Jan 2025
... 4G and 5G private network services market includes vendors with varying capabilities in geographical reach, multivendor support, orchestration, and industry-vertical focus. This research helps CIOs evaluate providers for their global 4G and 5G private mobile network service needs. Market Definition/Description ...

Analyst(s):   Pablo Arriandiaga   |   Peter Liu   |   Sylvain Fabre   |   Frank Marsala   |   Mohini Dukes   |   Gaspar Valdivia   |   Kosei Takiishi
Premium Research Jul 2023
... CCaaS selection is a multiyear commitment to support the operational requirements of customer service teams. Application leaders responsible for customer service technology should consider use cases to define technical requirements and selection criteria to ensure a best-fit CCaaS platform. Overview ...

Analyst(s):   Pri Rathnayake   |   Drew Kraus   |   Steve Blood
Research Dec 2021
... CCaaS selection is a multiyear commitment to support the operational requirements of customer service teams. Application leaders responsible for customer service technology should work with stakeholders to define technical requirements to ensure CCaaS becomes a best-fit solution for years to come. Overview ...

Analyst(s):   Pri Rathnayake   |   Drew Kraus   |   Steve Blood
Premium Research Sep 2025
... Explosive demand for compute, driven by AI and HPC workloads, is straining data center operations due to sustainability, high costs and power demand that is expected to be in short supply. This has made EEMC a key focus area for product leaders to invest in and drive innovation. Overview Strategic Pla ...

Analyst(s):   Wataru Katsurashima   |   Gaurav Gupta   |   Shrish Pant   |   Ganesh Ramamoorthy   |   Menglin Cao   |   Sushovan Mukhopadhyay   |   Naresh Singh   |   Haripriya Arora   |   Henrique Cecci   |   Vivek Tomar   |   Marissa Schmidt   |   Tony Harvey
Premium Research May 2025
... AI-driven tech is creating a new and rapidly expanding global attack surface grid. As this evolves, detection and response approaches to security are no longer sufficient. Product leaders who deliver preemptive cybersecurity capabilities will gain a competitive advantage over those who don’t. Overvie ...

Analyst(s):   Matt Milone   |   Walker Black   |   Carl Manion   |   Isy Bangurah   |   Esha Bhatia   |   Elizabeth Kim   |   Travis Lee   |   Luis Castillo   |   Tom Powledge   |   David Senf   |   Charanpal Bhogal   |   Mark Wah
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