... Engaging customer service and support buyers in 2024 requires tapping into the latest trends, challenges and innovations that resonate with their needs and aspirations. Here are some top storylines to consider. Overview Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Viharika Peddi | Alexandre Oddos
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... The 2025 Gartner CIO and Technology Executive Survey highlights top technology investment priorities in human services and the objectives for those investments. CIOs can use this presentation to inform or validate their executive leadership’s key priorities. Gartner Research ...
... Access Research Already a Gartner client? This research provides an overall summary of the End-User Services Measures from the IT Key Metrics Data 2025 report series. Overview Conclusion Recommended by the Authors About This Research Gartner Research ...
... objectives in EMEA, data residency and security is still a primary concern for European audiences. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Insights Abstract ...
... linked by business capabilities, which drive the technologies needed to create a customer technology platform. Application leaders supporting customer service can use this research as a guide to align their solutions with their enterprisewide CTP. More Detail Recommended by the Authors Gartner Insights Abstract ...
... choosing wrongly can be catastrophic. Application leaders should use these 10 key attributes to guide their selection of digital commerce implementation service providers. Overview Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...
... While healthcare buyers are generally satisfied with current IT service providers, more than half plan to expand their partnerships. To stand out, product leaders should leverage AI and GenAI tools to support buyers who want to transform or optimize healthcare business capabilities. Gartner Research ...
Analyst(s): Saru Mehta | Jouni Forsman | Chrissy Healey
... IaaS offerings are not commodities. Buyers must choose an offering that matches their use case and specific needs. We compare 15 public cloud IaaS services against nine critical capabilities in four use cases. Company Impact Investment Implications What to Watch Gartner Insights Abstract ...
... this space. Use this research collection to understand emerging identity security trends and to identify growth opportunities for your products and services. Analysis Research Highlights Gartner Recommended Reading Gartner Research ...