... Customer service leaders want to use AI to automate voice conversations. But voice recognition and the unpredictability of natural language undermine the reliability of voice AI solutions. This research offers service leaders best practices for testing voice-enabled AI solutions to increase reliability ...
Analyst(s): Ian Elliott
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... Access Insights Already a Gartner client? At its core, customer service is built on conversations, and we’ve trained those conversations to orbit around problems. Value-centered service breaks this paradigm, shifting dialogue toward progress and outcomes, where real value is created and customer loyalty ...
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... Gartner Expert VP Analyst As a Vice President of Research at Gartner, Dennis Gannon spends his days working with Gartner research teams to address the shared challenges of finance leaders and bringing that research to life in one-on-one and group interactions with Gartner clients. Dennis is a regular presenter ...
... If analyst relations and product managers together fail to apply strategic analyst insights, they will miss the opportunity to capitalize on rapidly evolving market opportunities. AR and product managers who effectively collaborate gain insight to successfully navigate critical market disruptions. Mo ...
Analyst(s): Lindsay McKinney | John Field | Liz Pellegrini