... AI applications in ITSM use AI and GenAI to augment and extend ITSM workflows, providing intelligent advice and actions for IT support teams. I&O leaders can use this Market Guide to identify solutions and decide if needs can be met using ITSM platforms or if third-party extensions are required. Gart ...
Analyst(s): Chris Matchett
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... Small and midsize business, especially the small business segment, offers many growth opportunities but remains challenging to target effectively, due to market fragmentation. Product leaders should evaluate whether the small business segment is a good fit before creating a strategy. Overview Introduc ...
... To access lucrative enterprise clients, startup tech CEOs often consider partnering with large systems integrators and consultancy firms. However, the suitability of such partnerships must be evaluated beforehand to avoid wasting time and resources. Overview Introduction Analysis Gartner Recommended Rea ...
... Access Research Already a Gartner client? Decisions by banks and investment firms about expanding tech spending are primarily based on internal factors, not external or tech-provider ones. Product leaders can use this research to learn how to address these internal factors to capture the budget before ...
... Tech CEOs of startup or emerging providers with any size or maturity of partner network will benefit from assessing their existing partners. Tech CEOs engaged in channel partner recruitment should use this Tool to carry out an objective partner selection process to assess partner fit. When to Use Dire ...
... For most banking CIOs, generating revenue ranks among the most critical outcomes of digital technology investments, but they struggle to deliver results. Product leaders can use these data insights to align their technology offerings based on shifts in spending priorities of banking CIOs. Overview Dat ...
... Access Research Already a Gartner client? The digital nexus has created value propositions for P&U, reshaping resource orchestration and management and resulting in competing priorities for CIOs. Product leaders can leverage insights from the 2025 Gartner CIO and Technology Executive Survey to refine ...
... Student information system SaaS solutions have the potential to provide enhanced functionality to meet changing student expectations and new business models. Higher education CIOs can use this research to evaluate SIS SaaS vendor offerings based on key capabilities for differentiating use cases. Over ...
... The healthcare and life science industry is undergoing a transformative shift, with traditional care models evolving into the seamless integration of healthcare in consumers’ daily routines. CIOs should use this research to understand the trends and navigate this rapidly changing landscape. Overview W ...
Analyst(s): Faith Adams | Kate McCarthy | Animesh Gandhi