... Key performance, risk and control indicators each help in meeting performance objectives and managing risk, but they provide a limited view of the risk landscape when used alone. Audit and risk leaders must use them together to understand and resolve drivers of increased risk exposure. Overview Conclu ...
Analyst(s): Lore Maguire | Enterprise Risk Management Research Team
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... Expectations for conversational AI are being redefined with the application of GenAI technology. Customer service and support leaders responsible for improving CX and agent productivity must understand how to leverage GenAI to increase the conversational AI platform value proposition. Overview Strategic ...
... Customer service and support technology leaders transitioning from outdated on-premises contact centers to CCaaS can gain from AI innovations, elasticity, vendor consolidation and strong security compliance. To fully benefit, they must plan for configurable, not customizable, tech using APIs and integrations ...
... team and career in the digital era. Join us to get your competitive advantage. Thank you for listening to Gartner ThinkCast. Please rate, review and share with your colleagues. Apple Podcasts Google Podcasts Spotify Stitcher All content on Gartner ThinkCast is owned by Gartner and cannot be repurposed ...
... team and career in the digital era. Join us to get your competitive advantage. Thank you for listening to Gartner ThinkCast. Please rate, review and share with your colleagues. Apple Podcasts Google Podcasts Spotify Stitcher All content on Gartner ThinkCast is owned by Gartner and cannot be repurposed ...
... 200 North American CFOs to assess how finance leaders are navigating these policy changes. Use this report to find out how peer CFOs are: Absorbing, sharing or passing along increased costs from tariffs Scenario planning and reevaluating their supply chain Achieving quick wins by revisiting their strategy ...
... Prioritize the Customer Value of New Products Over Time to Market Deliver valuable solutions to customer problems Analysts: Clifton Gilley, Dan Tolan, Charles Sutherland Product managers are under incredible pressure to deliver new products, features and capabilities on time and within budget. Unfortun ...
... Start your 2024 strategic planning by building on the key themes established in 2023 across TDIR, active cyberthreat defense, smart world security and security hyperautomation. Further, plan to invest in AMTD and generative cybersecurity, which are impacting virtually every security market. Analysis R ...
Analyst(s): Charanpal Bhogal | Elizabeth Kim | Luis Castillo