... tranches. Achieving short-term cost savings is straightforward, but maintaining long-term value is a greater challenge. This research defines the service characteristics, relationship markers and savings opportunities logistics leaders should expect in each year. Insights at a Glance Strategic Planning ...
Analyst(s): David Gonzalez | Matthew Beckett
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... Access Insights Already a Gartner client? Immigration policy volatility is a risk driver affecting IT vendor delivery models and service continuity. IT SPVM leaders must utilize scenario-based resilience testing, contract controls and workforce dependency mapping to manage, mitigate and adapt to immigration ...
Analyst(s): James Smith | Charity Hooper | Dawn Singer | Sundar Viswanathan
... the rapid evolution of the ServiceNow product portfolio demands more dynamic platform staffing strategies. SPVM leaders must align in-house, managed services, and/or hybrid sourcing models with platform maturity to achieve meaningful and cost-effective outcomes. Insights at a Glance Impact Actions Cautions ...
... Heads of EA must help their leadership understand Amazon Web Services (AWS) strengths and challenges concerning when and how to use its offerings to support agentic systems. While AWS sells bricks, you must code the mortar. Mortar built on AWS primitives becomes your intellectual property and competitive ...
... explores how, after deflecting 88% of tickets with an AI chatbot, Twilio used AI training and coaching tools to upskill technical support engineers. Service and support leaders can use insights from Twilio’s approach to guide their workforce transformation strategy. Insights at a Glance Impact Actions ...
... Cloud services shift total cost of ownership to total cost of operation, with ERP moving from discrete to continuous spending, which makes it more difficult to identify and track. This note explains the cost categories of ERP TCO for each phase of ERP life cycle: Implement, Operate, and Exit. Insights ...
... Access Insights Already a Gartner client? Rising costs and economic disruption are exposing the limits of reactive customer service. While AI can detect early signs of customer risk, many organizations fail to act. This research shows how leaders can operationalize proactive engagement to reduce demand ...
... 12 May 2026, Citrix announced Citrix Platform Flex, which simplifies cloud operations for virtual desktop and application delivery into a managed service. With Flex positioned to replace current Citrix licensing, heads of I&O must act now to understand Flex’s capabilities, the Microsoft partnership, ...
... Access Insights Already a Gartner client? VSS in education and banking and investment services show slow, incremental growth in the short term as AI adoption faces integration and readiness challenges. By 2028, an exponential adoption curve is expected, with AI becoming deeply embedded and driving rapid ...