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Research Apr 2026
... Vendor Revenue Profiles estimate annual revenue for over 1,000 IT vendors across a common set of Gartner-defined technology segments. Technology and service providers can use these profiles to inform business strategy and to develop competitive vendor benchmarks. What You Need to Know Introduction Notable ...

Analyst(s):   Namrata Banerjee   |   Juhie Gupta
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Research May 2026
... Already a Gartner client? Increased spending on AI-led infrastructure, focused on accelerated servers, is most often the result of hyperscaler and large service provider investments. In the meantime, increased use of AI for customer-facing tools and personalization is driving IT spending among the retail and ...

Analyst(s):   Hanna Karki   |   Debbie Buckland   |   Simon Cushing   |   Rishi Sood   |   Jonathan Davenport   |   Marlena Brown   |   Jeff Casey   |   Pankaj Verma   |   Scot Kim   |   Nicole Foust   |   Gregor Petri   |   James Ingham   |   Jonathan Rivera   |   Peter Kjeldsen   |   Inna Agamirzian   |   Shivani Palepu   |   Sruthi Nair
Research May 2026
... protocol integration makes it the pacesetter in AI SOC agents for threat investigations. Competitors who can close gaps in alert-type breadth and managed-service delivery, while matching Torq’s agentic depth, are best placed to challenge its front-runner position. Overview Analysis Gartner Recommended Reading ...

Analyst(s):   Matt Milone   |   Tom Powledge
Research Jun 2026
... Insights Already a Gartner client? Low survey response rates limit the reliability and actionability of Customer Effort Score measurements. Customer service and support leaders must reduce their dependency on survey-based CES with a predictive model that leverages indirect and inferred VoC to measure effort ...

Analyst(s):   Christopher Sladdin
Research Apr 2026
... Some are modernizing legacy systems; others have mature infrastructure. These public examples highlight different IFD levels, providing guidance for service and support leaders to succeed. Insights at a Glance Impact Brief Actions How to Execute Success Measures Gartner Recommended Reading Gartner Insights ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Research Jun 2026
... readiness is overstated when RTO/RPO claims lack a defined disruption scenario, validation method and evidence. Heads of I&O should report critical services as DR-ready only when evidence supports the claim or gaps are governed as business risk. Insights at a Glance Impact Actions How to Execute Success ...

Analyst(s):   Kuldeep Singh
Premium Research Jun 2026
... a response to an unprecedented U.S. directive. The directive raises far-reaching questions about technology sovereignty and geopolitically-driven service availability. Analysis Gartner Recommended Reading Evolving Insights History ...

Analyst(s):   Chirag Dekate   |   Rita Sallam   |   Akis Sklavounakis   |   William Dupre   |   John Watts   |   Gary Olliffe   |   Soyeb Barot   |   Lydia Leong   |   Kabeh Vaziri   |   Lydia Clougherty Jones   |   Mary Mesaglio   |   Hanne Nieberg   |   Eser Rizaoglu   |   Jeremy D'Hoinne   |   Sachin Joshi
... in revenues for 2025. Our expert guidance and tools enable faster, smarter decisions for leaders in every major area of an organization: Customer Service & Support Finance Human Resources Information Technology Legal, Risk & Compliance Marketing Product Mangement Research & Development Sales Supply Chain ...
Research Sep 2026
... remain a foundation for organizations’ digital employee experience efforts, even as AI transforms how intranets engage employees and provide access to services. Application leaders supporting employee communications and digital workplace efforts should use this analysis to assess how intranet packaged solutions ...

Analyst(s):   Alexandra Earl   |   Mike Gotta   |   Helen Poitevin
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