... business leader’s perception of IT — from being viewed as a cost center to being recognized as a trusted advisor. CIOs must consistently deliver core services, communicate IT’s brand, and engage in future-focused stakeholder conversations. Insights at a Glance Strategic Planning Assumption Impact Actions ...
Analyst(s): James Anderson | Cesar Lozada
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... traditional risk containment. This research provides a strategic framework to help GCs streamline internal decision bottlenecks and deliver legal services at the speed of digital business. Why This Matters Blind Spots What’s Around the Corner Questions You Should Be Asking Gartner’s Positions Your Journey ...
... Access Insights Already a Gartner client? Customer contact centers and workforce service desks are vulnerable to attackers using deepfake voices to defeat biometric voice authentication or hide their reconnaissance efforts. Cybersecurity leaders must deploy a risk mitigation stack that includes, but ...
... operational risk where failures erase institutional knowledge and leave human teams unable to intervene, making AI a source of systemic fragility. Tech services leaders who redesign continuity and workforce models will build resilience and client trust; those who do not will face unacceptable risk. Insights ...
... through tough trade-offs and capacity constraints. A strong vision defines finance’s identity, its intended business impact, and how it will deliver services. Insights at a Glance CFOs Are Transforming Finance Into an Insight-Generation Engine Finance Transformations Stall, Even Fail, Without a Unifying ...
... Shape The Future of Customer Service STAMFORD, Conn. June 25, 2025 Emerging Technologies and Evolving Expectations Will Transform Customer Service Over the Next Three Years Automation, AI assistants, and the quest for customer value in service will transform customer service and support by 2028, according ...
... As GenAI faces disillusionment, the next year will challenge providers to navigate the trough. A recent Gartner study explored market strategies for users value creation. This webinar highlights use cases and innovations where providers achieve sustainable revenues through differentiation. Gartner Re ...
Analyst(s): George Brocklehurst | Eric Goodness | Danielle Casey | Errol Rasit
... Recent executive orders have varying degrees of impact on technology providers, creating uncertainty in aligning messaging with policy changes. This research guides product leaders in carefully evaluating and adapting messaging strategies, focusing on direct impacts and broader perception shifts. Ove ...
Analyst(s): David Yockelson | Michelle Shapiro | Rahim Kaba
... Online fraud prevention will change significantly by the end of the decade. Point solutions from multiple business functions will be consolidated into unified platforms centered around case management and decisioning engines. Product leaders must prepare for this trend or risk becoming obsolete. Over ...
Analyst(s): Sean ONeill | Dan Ayoub | Vatsal Sharma | Pete Redshaw