... Service and support leaders need to assess the state of their knowledge management program before modernizing and optimizing for AI. Use this downloadable, interactive version of Gartner’s “Knowledge Management Maturity Model” to diagnose your strengths and weaknesses. When to Use Directions for Use ...
Analyst(s): Jennifer MacIntosh | John Quaglietta | Kim Hedlin
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... Access Insights Already a Gartner client? Heads of I&O must operationalize service‑level assurance as code — powered by telemetry‑driven, agentic AI — to modernize IT operations and deliver measurable business outcomes at scale. Overview Strategic Planning Assumptions Introduction Impacts and Recommendations ...
... Customer expectations across service industries are shifting rapidly toward frictionless digital experiences and hyperpersonalization. While provider trust remains robust, CMOs must bridge the gap between customer GenAI readiness and the delivery of value-driven interactions. Insights at a Glance Issue ...
... visibility across sales reps. Advisors emphasize that lead generation is separate—often a service—while sales automation tracks and advances leads through the funnel. Clear separation helps buyers prioritize data hygiene, shared visibility, and process automation over net‑new lead acquisition. Recommended actions ...
... capabilities for service isolation, secure service communication, data persistence, life cycle management and observability. Architecture Brief Architecture Use Cases Architecture Diagram Architecture Capabilities & Components API Gateway Application Data Services Application Service Monitoring and Observability ...
... Connected home device adoption is entering early mainstream and is led by VPA-enabled speakers. Technology and service providers should investigate service-related opportunities and buyer behaviors for connected home devices. Objective Report Highlight Gartner Recommended Reading Gartner Insights Abstract ...
... officers, the CPO Circle Program provides exclusive sessions for eligible CPOs attending Gartner Procurement Conference to explore new strategies, share innovative ideas and grow your community of peers. An application is required. Conference Venue Park Plaza Westminster Bridge Prepare for your trip ...
... successfully lead an emerging tech provider business. We provide insights, advice and tools focused on your key business priorities, including Product and Services Strategy, Marketing and Sales Execution, Corporate Development and Growth Strategy, and Scalable Business Operations. Complete the form below to access ...
... Technology and service providers with products and services for 5G applications/infrastructure must understand bottlenecks for mmWave frequency implementation and leverage innovation and growth in relevant and critical semiconductor technologies to successfully deploy 5G solutions. Table of Contents ...