... Already a Gartner client? Agentic AI for multidomain CRM unifies, analyzes, and optimizes customer relationships across marketing, sales, customer service, digital commerce and cross-CRM functions. It provides customer-facing teams with intelligent tools for improving interactions and delivering better ...
Analyst(s): Olive Huang | Ilona Hansen
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... clients migrating to the public cloud. These actions, cautions and success measures can assist heads of I&O in maximizing the benefits of Amazon Web Services cloud. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner Insights Abstract ...
... The December 2025 Kuaishou incident exposed an “automation gap” where AI-driven bots paralyzed manual defenses and shattered platform services. CIOs and cybersecurity leaders must pivot to a preemptive and resilient posture that ensures business-critical platforms remain operational even under automated ...
... this research to explore trends in digitalization, AI, and intelligent automation — and determine how optimizing their logistics networks will drive service innovation and long-term enterprise growth. Insights at a Glance Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights ...
... Product leaders using AI in their products and services must evolve strategies to deliver higher-order value by integrating Horizontal AI, Vertical AI and Industrial AI. This research outlines four distinct strategic options for addressing ROI gaps and enabling transformation in industry verticals. ...
Analyst(s): Pablo Arriandiaga | Will Rice | Jonathan Davenport | Scot Kim | Gregor Petri | Peter Liu | Amresh Nandan
... Planning business. This update helps CIOs assess the impact of this restructuring on the market. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Insights Abstract ...
... research helps heads of EA build a charter focused on stakeholder value, measurable outcomes, and strategic alignment through practical structures, services guidance, and success metrics. Insights at a Glance Impact Brief Actions Cautions How to Execute Success Measures Gartner Recommended Reading Gartner ...
... Access Insights Already a Gartner client? This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS and GenAI customer support) and communications ...
Analyst(s): Megan Fernandez | Lisa Unden-Farboud | Rafael Benitez | Ajit Patankar | Nitin Narang
... Access Insights Already a Gartner client? Product leaders must pivot from basic connectivity to AI application optimization services to capture growth in the AI economy, leveraging latency as a monetizable asset. This transition extracts value from the shift to distributed AI inference and optimizing ...