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Research May 2019
... Access Insights Already a Gartner client? Technology and service providers must split their attention between revenue earned, innovation and competitors’ mergers, acquisitions and divestitures. In 2018, only half of the top IT vendors retained their 2017 ranking. Analysis Background and Context Methodology ...

Analyst(s):   John-David Lovelock
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Webinar On-Demand
... dollars in four years. By 2028, GenAI will account for over $1 trillion in spending, including new markets like AI models, specialized AI-managed services and AI-optimized IaaS. However, the journey to realizing AI's full potential is fraught with challenges. Many early-stage GenAI projects have faltered ...

Analyst(s):   John Lovelock
Webinar On-Demand
... Many organizations struggle to communicate performance effectively, especially to senior executives. Storytelling is a key skill for leaders to influence and engage both internal and external audiences. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gar ...

Analyst(s):   Bruce Robertson
Research Apr 2025
... Access Insights Already a Gartner client? Generative AI, data and analytics, security, software applications, and cloud are the key theme areas that will drive technology investments in India over the next three years. TSPs can use this research to strategically guide their future offerings as they pl ...

Analyst(s):   Rajeev Rajput   |   Naresh Singh   |   Charanpal Bhogal   |   Alizeh Khare   |   Ehtisham Zaidi   |   Anushree Verma   |   Varsha Mehta
... equipment, and supplies handle long lead times, configurable products, spare parts, and service logistics. They need demand planning for slow/medium movers, kit management, warranty/serial tracking, field service integration, and parts availability across depots. Their needs differ through emphasis on ...
Research Feb 2026
... Access Insights Already a Gartner client? Too many service and support organizations have frontline agents who need information that is buried in obscure repositories. Agent-assist solutions deliver knowledge management content to agents who need it, but their effectiveness depends on four essential ...

Analyst(s):   Kim Hedlin   |   Stephen Emmott   |   Kathy Ross
Research Mar 2026
... Access Insights Already a Gartner client? The Health Data Management Platform is a collection of data services configured for the healthcare industry to facilitate fluid, agile and real-time exchange and use of health information. This research will help CIOs make this emerging capability a central part ...

Analyst(s):   Gregg Pessin
Premium Research Feb 2026
... Communication service provider technology architecture is at an inflection point, and CIOs must act on their tech stack architecture. Channels, business support system, operations support system and other technology layers must move to an event-driven data-centric architecture to respond to the market ...

Analyst(s):   Mounish Rai   |   Amresh Nandan   |   Will Rice
Research Mar 2026
... Insights Already a Gartner client? Fragmented inventory management and one-size-fits-all strategies are silently draining working capital and eroding service levels. CSCOs must use this research to drive operating model change, centralizing planning and aligning production to enable end-to-end agility, resilience ...

Analyst(s):   Tamer Abdelghany
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