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Webinar On-Demand
... dollars in four years. By 2028, GenAI will account for over $1 trillion in spending, including new markets like AI models, specialized AI-managed services and AI-optimized IaaS. However, the journey to realizing AI's full potential is fraught with challenges. Many early-stage GenAI projects have faltered ...

Analyst(s):   John Lovelock
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... Assess which R&D processes are over- or under-invested Justify R&D technology investments Influence key stakeholders Generate visuals of performance to share with stakeholders Adjust peer comparison groups to access the most relevant metrics and dashboards to influence decision-making Compare key business ...
Webinar On-Demand
... Many organizations struggle to communicate performance effectively, especially to senior executives. Storytelling is a key skill for leaders to influence and engage both internal and external audiences. Watch this complimentary five-minute webinar, featuring business and technology insights by a Gar ...

Analyst(s):   Bruce Robertson
Research Apr 2025
... Access Insights Already a Gartner client? Generative AI, data and analytics, security, software applications, and cloud are the key theme areas that will drive technology investments in India over the next three years. TSPs can use this research to strategically guide their future offerings as they pl ...

Analyst(s):   Rajeev Rajput   |   Naresh Singh   |   Charanpal Bhogal   |   Alizeh Khare   |   Ehtisham Zaidi   |   Anushree Verma   |   Varsha Mehta
Research Mar 2025
... Access Insights Already a Gartner client? Technology and service providers must prepare for rising GenAI spending in 2025, fueled by better foundational models and growing demand for AI products, despite declining expectations from past project failures. Fewer ambitious projects will occur, but spending ...

Analyst(s):   John Lovelock
Research Sep 2025
... Gartner client? Given the new self-service opportunities afforded by AI, companies are making large investments in self-service transformation but are failing to gain the expected return on investment. This research recommends novel strategies for customer service and support leaders to exceed their ...

Analyst(s):   Keith McIntosh   |   Ian Elliott   |   Kathy Ross
Research Jun 2025
... Already a Gartner client? Knowledge plays a foundational role in the successful delivery of both self-service and assisted service, and is now more critical than ever for AI success. Customer service and support leaders should use this tool to build a compelling business case for investment in a knowledge ...

Analyst(s):   John Quaglietta   |   Jennifer MacIntosh
Premium Research Feb 2025
... users of these on-premises and private cloud contact center systems are not yet ready to migrate to CCaaS solutions. This Market Guide helps customer service and support technology leaders differentiate CCI offerings. Overview Market Definition Market Description Market Direction Market Analysis Representative ...

Analyst(s):   Jason Bridge   |   Drew Kraus   |   Pri Rathnayake
Webinar On-Demand
... that executives must first consider before changing your CEO engagement strategy •Gain insight into the latest concerns that global CEOs don’t often share with their executive team •Leverage simple tactics that enable executives to create a deeper, trust-based relationship with the CEO Return to this web ...

Analyst(s):   Jennifer Carter
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