... economy (protecting key assets, contractually structuring new relationships, etc.), simplifying organizational decision making and delivering legal services at the speed and scale of business. Analysis Gartner Insights Abstract ...
Analyst(s): Chris Audet
Get more from Gartner
Interested in receiving proven business and technology insights, analyst guidance, benchmarks, diagnostics and more? Connect with a Gartner representative to learn more about becoming a Gartner client.
... demonstrating AI leadership. This guide provides an iterative five-step process to design, pilot, and scale domain-specific EA AI Assistants augmenting EA’s services, while developing AI literacy, positioning EA as a strategic AI partner and enabler. Insights at a Glance Strategic Planning Assumption Impact Brief ...
... Access Insights Already a Gartner client? Customer service and support leaders face growing pressure to increase their investments in AI, but most contact center GenAI investments fail to meet their business objectives. This research explains how to rightsize AI spend and identifies leverage points to ...
... Access Insights Already a Gartner client? Leaders often feel pressured to begin AI with self-service modernization despite risks such as limited data readiness, uncertain customer adoption and unexpected added costs. Instead, they should build a strong foundation by prioritizing early AI use cases that ...
... Access Insights Already a Gartner client? Hosting SAP S/4HANA in the cloud and extending SAP applications through cloud value-added services requires deep multidomain expertise. This research guides heads of I&O and their teams to build resilient deployments, while leveraging advanced PaaS and SaaS offerings ...
Analyst(s): David Penny | Alessandro Galimberti | Tobi Bet
... Access Insights Already a Gartner client? CMO involvement in product and service strategy can drive stronger business results. But CMOs who simply spread themselves thinner across an increased purview will fail. Success requires CMOs to delegate traditional tasks, upskill teams, build new partnerships ...
... Access Insights Already a Gartner client? Microsoft is transitioning away from subscriptions- to consumption-based cloud services models. To protect against runaway costs and ensure optimal contract terms, sourcing, procurement and vendor management, leaders should apply 10 best practices discussed in ...
... Access Insights Already a Gartner client? ServiceNow has emerged as a strategic platform that integrates business workflows across IT, HR, customer service, and beyond. As heads of I&O adopt this platform to drive business transformation, establishing an effective ServiceNow team is critical for success ...
... must move beyond rigid, slow traditional models to drive true innovation. By adopting Product and Agile mindsets, I&O can deliver high-value self-service platforms that solve customer problems, accelerate delivery, and ensure tight business alignment. Insights at a Glance Strategic Planning Assumption ...
Analyst(s): Owen Marino | Daniel Betts | Chris Saunderson | George Spafford