... Generative AI marks the start of the next industrial revolution. This research collection will provide technology and service providers a view of the top GenAI trends impacting semiconductors, services, applications and infrastructure software. Strategic Planning Assumptions Analysis Research Highlights Gartner ...
Analyst(s): Niketa Patel | John-David Lovelock
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... Data-based customer insights are needed to improve the service experience yet costly and time-consuming to gather. This case study shows how a service organization can quickly evolve the QA process they already use to capture the customer insights they need, not just listen for agent performance. Case ...
... the right managed services providers (MSPs) is a crucial success factor for AI tech providers who rely on MSPs for AI solution delivery. By partnering with the best-suited MSPs, product leaders can ensure seamless implementation and optimal adoption of their AI products and services. Overview Introduction ...
... legal departments are facing increased demand for legal services and optimizing costs. Insights from our Legal Budget & Efficiency Benchmark will help GCs make informed, strategic spending and staffing decisions in 2025 to scale legal services. Overview Data Insights Gartner Recommended Reading Gartner ...
... The Gartner Customer Service & Support practice provides insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs. More News ...
... Generative AI is transforming immersive experiences by enabling new use cases and elevating multidimensional experiences. Product leaders must collaborate to build a robust ecosystem of technologies aligned to use cases that enhance the functionality and appeal of an immersive device. Overview Strateg ...
Analyst(s): Kanishka Chauhan | Bill Ray | Gaurav Gupta | Evan Brown | Sylvain Fabre | Jainendra Singh | Rajeev Rajput | Roger Sheng
... As automotive OEMs push and make a strong case for releasing L3 vehicles into the market, AV technology at L4 is also making progress. This Impact Radar profiles 24 emerging technologies and trends product leaders can evaluate for integration into their AV solutions while securing brand credibility. ...
Analyst(s): Gaurav Gupta | Pedro Pacheco | Roger Sheng | Kevin Mixer | Jonathan Davenport | Ben Lee | Masatsune Yamaji | Mike Ramsey
... technology insights group, having chaired over 40 conferences and mentored top-tier analysts, Philip’s expertise spans, but is not limited to, financial services, manufacturing, oil and gas, CPG, pharma, higher education, government, and extra large conglomerates. Now, as the world pivots toward the next frontier ...
... regional and international supply chains and logistics functions. Over that period, he has worked in the service, manufacturing and retail sectors, with organizations ranging from global logistics service providers, chemical and engineering manufacturer, and leading global retailers. David has, so far, published ...