... the privilege of co-hosting an executive briefing with our CSCO community. Our guest presenter, Vicky Forman, a Gartner senior director analyst, was sharing her research on building supply chain networks that can withstand turbulence. She noted that Gartner finds 72% of supply chain leaders have needed ...
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... them to manage disruptions, enable data-driven decisions, and optimize operations by advancing efficiency, reducing costs, and improving customer service. Gartner Research ...
... Access Research Already a Gartner client? Service and support leaders can enhance complaint resolution by implementing real-time management processes and AI-driven analysis. This approach reduces customer churn and boosts operational efficiency by prioritizing issues and leveraging direct and indirect ...
... through 2029, fueled by investments in solutions that enable automation, promote personalized CX experiences and support agents in resolving complex service issues. Overview Gartner Recommended Reading Gartner Insights Abstract ...
... but certain activities will differentiate your sales plan as one that really drives impact. Successful CSOs articulate their sales strategic plan by sharing highlights without overwhelming business stakeholders. Download the sales strategic planning toolkit to: Access the one-page Gartner sales strategy ...
... Gartner client? ITSM maturity is essential for delivering consistent, high-value IT services but many organizations are unclear on where to start or how to prioritize. This research provides a framework to help IT service management leaders prioritize and implement sustainable improvements across six ITSM ...
Analyst(s): Ankita Hundal | Mark Cleary | Joe Rogus
... With generative AI evolving faster than regulations emerge, financial services leaders must make informed and timely decisions about its deployment. Financial services leaders can use this research to prepare for different regulatory scenarios as they assess the risks and benefits of deploying generative ...
... Travis Kalanick. Sharing economy business models, a.k.a. uberization, are booming, and prospects for continued expansion look excellent. Preliminary 2017 data from our annual Future of Supply Chain survey confirms a steep growth trend of acceptance in practitioner circles that sharing economy innovations ...