... Meeting business leaders’ digital transformation goals requires new, shared technology foundations to underpin the enterprise. Enterprise architecture and technology innovation leaders must steward the development of shared digital foundations that enable both local and enterprise goals. Gartner Insights ...
Analyst(s): Enterprise Architecture Research Team
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... proper attribution to Gartner. Q: How are jobs shared between finance employees and AI? A: Shared jobs reframe the concept of a job from something that is held by a person to something that can be carried out by both AI and a person together. With shared jobs, AI and the person are dependent on one another ...
... Access Research Already a Gartner client? CIOs are rethinking global insourced services as they seek to protect fresh ideas and develop them at innovation centers. Global innovation centers offer a practical, realistic alternative to relying on external technology providers to deliver unique competitive ...
Analyst(s): Ganesh Ramamoorthy | Stewart Buchanan | Peter Skyttegaard
... Access Research Already a Gartner client? AI tools are revolutionizing the way service and support leaders manage knowledge content. However, distinguishing genuine capabilities from exaggerated claims remains a critical challenge. This note replaces leaders’ biggest misconceptions with realistic best ...
... applications to achieve faster integration with agentic experiences. Composable architecture supports this goal in three ways: via multigrained back-end services and API mediation to enable multiexperience front-ends, including AI agents. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...
Analyst(s): Steve Schwent | Dave Micko | Keith Holloway | Tigran Egiazarov
... successfully realize value from these ideas, heads of EA must adopt an orchestrator approach to innovation management and establish “innovation as a service.” Gartner Research ...
... The complexity of SaaS vendors, combined with stakeholders’ limited vendor management expertise, often leads to unmitigated risks, poor service quality, and financial exposure. This tool enables IT SPVM leaders to equip business leaders with targeted questions and guidance for assessing and mitigating ...
Analyst(s): Samantha Ruiz | Charity Hooper | Pete Adamo
... MCP standardizes how AI applications and agents access services, but successful implementation requires specific practices. Software architects must design MCP tool schemas and interactions to enable LLM reasoning, optimize context window usage, and govern MCP servers via gateways and registries. Overview ...
... Gartner First Takes Fresh insights on emerging trends Salesforce Agentforce is an embedded agentic AI add-on for Salesforce’s CRM and CX products (e.g., Service and Marketing Clouds) and a platform for creating custom agentic workflows. Notable developments include new nondeterministic reasoning, Vibes, Slack ...