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Premium Research Jul 2024
... methodologies, segmentation taxonomy, definitions and research metrics used in Gartner’s regularly published data center hardware and integrated systems market share and forecast statistics reports. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner ...

Analyst(s):   Andrew H Kim   |   Amit Goyal   |   Suzie Low
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Research Oct 2025
... geopatriation strategies for their cloud operations. While sovereignty is a key factor, heads of I&O should also evaluate provider resiliency, security, service breadth, and long-term roadmap alignment. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Alessandro Galimberti   |   Lydia Leong   |   Tobi Bet   |   Aparna Bhaumik
Premium Research Oct 2025
... many will supervise bots. Success depends on upskilling teams and redefining metrics to harness the combined strengths of humans and AI in customer service. Gartner Research ...

Analyst(s):   Emily Potosky   |   Lauren Villeneuve   |   Christopher Sladdin
Research Nov 2025
... Access Research Already a Gartner client? AI agents have the potential to transform the delivery and value of HR services, but many solutions lack the necessary maturity and reliability. CHROs must prioritize addressing five key gaps to ensure AI agents deliver trusted, enterprise-ready results to meet ...

Analyst(s):   Chris Hester   |   Stephanie Clement   |   Eser Rizaoglu
Premium Research Dec 2025
... spending calls for a 10.4% increase in end-user spending in 2025, which is in line with our prior forecast, which had called for 10.7%. Our forecast, ex-services, is about 12%, which compares favorably to the vendor revenue expectation of around 13%. Gartner Research ...

Analyst(s):   Frank Marsala
Premium Research Nov 2025
... Driving innovative products and services is the top-ranked reason for implementing game-changing GenAI use cases. However, many adopter organizations are still cautious about GenAI security, privacy, and accuracy risks. CIOs and other innovation leaders can justify pursuing GenAI technology investments ...

Analyst(s):   Gene Alvarez   |   Arun Chandrasekaran
Research Nov 2025
... Access Research Already a Gartner client? Growing demand for self-service and domain-driven data management has led to the rise of data products. This research defines data products and their core components, providing practical guidance for data and analytics leaders to build and deliver effective data ...

Analyst(s):   Michele Launi   |   Thornton Craig   |   Roxane Edjlali   |   Nina Showell   |   Robert Thanaraj
Premium Research Jun 2024
... methodologies, segmentation taxonomy, definitions and research metrics used in Gartner’s regularly published external controller-based storage Market Share and Forecast statistics reports. What You Need to Know Introduction Notable Changes Market Methodology High-Level Definitions and Segmentation Gartner ...

Analyst(s):   Suzie Low   |   Andrew H Kim   |   Chandrashekar S
Research Apr 2019
... solutions will grow at a 7.1% CAGR in current U.S. dollars to reach $15.2 billion in 2023. Primary growth opportunities will be in CCaaS and managed services, while new contact center infrastructure shipments will show a sharp decline. Forecast Assumptions Market Impacts Notable Changes Forecast Data Summary ...

Analyst(s):   Sebastian Hernandez   |   Daniel O'Connell   |   Megan Fernandez
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