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Premium Research Oct 2025
... IT operations teams must evolve people, platforms and processes to support AI agents and self-service, and reduce the burden of supporting a brittle web of legacy systems and dependencies. This Planning Guide helps I&O technical professionals adapt to this evolution. Overview Strategic Planning Assumption ...

Analyst(s):   Marco Meinardi   |   Stanton Cole   |   D.B. Cummings   |   Dylan Roberts   |   Lydia Leong   |   Ross Fomerand   |   Joe Antelmi   |   Steve White   |   Luis Fernandez   |   Lucas Albuquerque   |   Tyler Cheney   |   Ang Troy   |   Paul Delory
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Research Oct 2025
... security issues or upgrading legacy code demands high developer effort. Southern Company leveraged its platform engineering team to build AI-powered services to automate these tasks, freeing developers to focus on delivering new business capabilities. Case Overview Gartner Recommended Reading Gartner Research ...

Analyst(s):   Luke Parker   |   Neha Agarwal   |   Brian Minning   |   Raveena Gandhi
Premium Research Oct 2025
... Optimizing sourcing, procurement and vendor management is crucial to maintaining competitiveness and supporting digital transformation. Communications service providers should implement category management and leverage digital procurement platforms for cost savings. Insights at a Glance Strategic Planning ...

Analyst(s):   Peter Kjeldsen   |   DD Mishra
Premium Research Nov 2025
... The future of value creation for retailers and consumer goods companies is a story of “pluses”: humans plus agents, products plus services, and inventory plus experiences. CIOs can use these insights to explore the trends shaping consumer industries through 2040, when technology leverage moves beyond ...

Analyst(s):   Robert Hetu   |   Ellen Eichhorn
Research Nov 2025
... heads of EA must align with CIOs and stakeholders on IT strategy and business goals. Heads of EA must develop an EA function to leverage the skills, services and stakeholders needed to deliver value back to the enterprise. Gartner Research ...

Analyst(s):   Rimma Gurevich   |   Ian Reynolds
Research Dec 2025
... Already a Gartner client? Infrastructure platforms require more complete and accurate data about organizational systems than traditional IT assets and services do. This research details the monitoring, observability and technology component data required for success and how to improve data quality to meet ...

Analyst(s):   Roger Williams
Premium Research Oct 2025
... and Technology and Infrastructure Research Board members regarding their cloud migration journeys for applications and databases, highlighting IT services distribution across infrastructure types, migration strategies, cloud provider selection criteria, and key successes and challenges. Overview Summary ...

Analyst(s):   Consult the Board Research Team
Premium Research Jan 2026
... procurement, and vendor management (SPVM) leaders must master the “right to reject” any innovation offered to them to retain their strategic position in IT services engagements. Insights at a Glance Strategic Planning Assumptions Issue Context Impact Brief More Detail Gartner Recommended Reading Gartner Insights ...

Analyst(s):   Danny Kreidy   |   Matt Baldino   |   Rajib Gupta
Premium Research Nov 2025
... The EU Commission released its Cloud Sovereignty Framework, which defines eight sovereignty objectives relevant for the procurement of cloud services. Heads of I&O operating in the EU must understand the implications of this framework while designing their sovereign cloud strategy. Insights at a Glance ...

Analyst(s):   Gregor Petri   |   Rene Buest   |   Nader Henein   |   Ed Anderson
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