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Announcement August 26 2026
... studies, Gartner is the world authority on AI. More information can be found here. About Gartner Market Share Momentum Gartner Market Share Momentum (MSM) projects the future trajectory of vendor market share and revenues based on recent historical performance, forecasted market conditions and peer-index performance ...
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Webinar On-Demand
... with 94% of CEOs affirming AI will be used to maintain and grow company revenue. Join this complimentary Gartner webinar as a panel of Gartner experts share which emerging technologies are truly shaping the future across industries with specific examples from Banking, Insurance, Consumer Goods, Education ...

Analyst(s):   Ellen Eichhorn   |   Richard Natale   |   Robert A. Yanckello   |   Simon Cushing
Webinar On-Demand
... organizations need to prioritize tariff risks and determine their response strategies. Join this complimentary Gartner webinar as Gartner experts share how scenario planning and segmentation play a crucial role in developing targeted responses to tariff exposure, helping to maintain resilient and adaptable ...

Analyst(s):   Ronak Gohel   |   Cheryl Van Dyke
Premium Research Oct 2023
... Gartner publishes comprehensive market trends, market share statistics and forecast statistics by major software markets and subsegments. Read this report to gain a better understanding of our terminology and definitions. What You Need to Know Introduction Notable Changes Market Methodology High-Level ...

Analyst(s):   Alexandre Oddos   |   Daniel O'Connell   |   Arunasree Cheparthi   |   Eric Hunter   |   Jim Hare   |   Kevin Quinn   |   Julian Poulter   |   Brandon Medford   |   Robin Schumacher   |   Tarun Rohilla   |   Lisa Unden-Farboud   |   Fabrizio Biscotti   |   Craig Roth   |   Balaji Abbabatulla   |   Kelli Smith   |   Nicholas Carter   |   Yanna Dharmasthira   |   Sharat Menon   |   Varsha Mehta   |   Amarendra .   |   Chandra Mukhyala   |   Radu Miclaus   |   Roland Johnson   |   Laurie Wurster   |   Alys Woodward   |   John Harrell   |   Chris Pang
Premium Research Jul 2025
... This guide provides technology and service providers with the segmentation, methodology and definitions Gartner uses in its forecasts for unified communications (including UCaaS), contact center (including CCaaS) and communications platform (CPaaS). What You Need to Know Introduction Notable Changes ...

Analyst(s):   Brian Doherty   |   Lisa Unden-Farboud   |   Ajit Patankar   |   Megan Fernandez   |   Nitin Narang
Research Jun 2025
... AI will be the key enabler of this transition, winners of this cycle must understand that the driver of this shift is not technology products, but service-based outcomes. Essential Insight Gartner Research ...

Analyst(s):   Adam Woodyer
Premium Research Jul 2025
... rapid business and technology shifts. Get foresight into managing architects as a portfolio of skills — not roles — enabling flexible resourcing of EA services and targeted upskilling to meet evolving business needs. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Rimma Gurevich   |   Alana Nolan
Premium Research Jul 2025
... CIOs and CISOs face tension due to competing mandates: service delivery versus security. This tension can hinder effective collaboration and strategic alignment. This tool helps CIOs and CISOs align priorities, set success metrics, and balance cost with business needs. When to Use Directions for Use ...

Analyst(s):   Josephine Lippincott   |   Paul Furtado   |   Meghna Joshi   |   Lisa Neubauer   |   Chad Walker
Premium Research Jul 2025
... In your first year as a tech GM, you must rebalance your product/service mix to capture growth and build credibility as a new leader. Use this research to evaluate your inherited portfolio and prioritize market opportunities — including AI-driven ones — while building for long-term profitability. Action ...

Analyst(s):   Tech General Manager Research Team
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