... product managers who fail to navigate risks and shield their organizations from these impacts will face disruptions to their technology and cloud services integration strategies. Overview Analysis Conclusion Gartner Recommended Reading Gartner Research ...
Analyst(s): Rene Buest | Fernando Pereiro
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... opportunities by strategically harnessing AI, generative AI and API technologies, unlocking new revenue streams that transcend traditional connectivity services. Strategic Planning Assumptions Analysis Next Steps Gartner Recommended Reading Gartner Research ...
... Assessments show that 31% of organizations are operating in reactive mode known as Level 1, creating unnecessary costs. This research helps end-user services leaders reach Level 2, which focuses on proactive management and optimization of the digital workplace. Overview Introduction Analysis Gartner Recommended ...
Analyst(s): Lina Al Dana | Stuart Downes | Dan Wilson
... Limited buy-in and poor cross-functional collaboration are the biggest challenges customer service and support leaders face in improving customer journeys. This research presents actionable strategies, based on real-world case studies, to launch your customer journey management discipline. Overview ...
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... concentrated in North America when considering outsourcing elements of their logistics operations. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Research ...
Analyst(s): Sergio Coelho | Chris Kina | Matthew Beckett | Brian Day
... technology leaders considering e2open should assess the acquisition’s impact in their vendor evaluation. Key Background Considerations for Technology and Service Selection Gartner Recommended Reading Gartner Research ...
... remains many years from full maturity, it presents a range of significant short- and medium-term threats and opportunities for banks and investment services companies. CIOs must act now to ensure they have coherent and actionable quantum strategies. Analysis Next Steps Definition Gartner Recommended Reading ...
Analyst(s): Alistair Newton | Christophe Uzureau | Matthew Brisse
... sell through existing sales motions trumps all other considerations. Successful tech CEOs must constantly evaluate their portfolio of products and services to decide what projects to kill, maintain or invest in. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...