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Premium Research May 2025
... research to assess these 3PLs when considering outsourcing their European logistics operations. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Research ...

Analyst(s):   David Gonzalez   |   Chris Kina   |   Matthew Beckett
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Premium Research May 2025
... and life sciences enterprise IT spending will grow by 8.7% in 2025, reaching $309.1 billion. HCLS leaders are increasing expenditure on software and services, with annual expected constant currency growth rates of 12.6% and 7.7%, respectively. Overview Table of Contents List of Tables Gartner Recommended ...

Analyst(s):   Jonathan Rivera   |   Inna Agamirzian   |   Roger Benn
Premium Research Jun 2025
... offer a complete solution. Differentiate your offerings in a highly competitive AI technology market by leveraging ecosystem partners to deliver AI services and customized solutions. Overview Introduction Analysis Gartner Recommended Reading Gartner Research ...

Analyst(s):   Mark Paine   |   Laz Gonzalez
Research Jun 2025
... financial resilience in a competitive market. This also helps release resources to develop new revenue streams that extend beyond traditional connectivity services. Strategic Planning Assumptions Analysis Next Steps Gartner Recommended Reading Gartner Research ...

Analyst(s):   Will Rice
Research Jun 2025
... Access Research Already a Gartner client? During the week of 16 June 2025, Amazon Web Services held its annual U.S. security-focused conference called re:Inforce. It made several security announcements targeted competitively at Google, Wiz and Microsoft. Other security capabilities designed for AWS users ...

Analyst(s):   Neil MacDonald
Research Jul 2025
... Research Already a Gartner client? Pressure to implement generative AI solutions has renewed interest in knowledge management programs, but customer service and support leaders often face questions about the program’s impact. Use this research to tell a data-driven story about the value of knowledge management ...

Analyst(s):   John Quaglietta   |   Patrick Quinlan   |   Jennifer MacIntosh
Premium Research Jul 2025
... Supervisor coaching is a powerful tool for improving frontline efficiency and performance, but customer service and support leaders find that it’s often ineffective. Hunter Douglas empowers its supervisors with the training, feedback and time needed to dramatically improve its coaching’s impact. Case ...

Analyst(s):   Melissa Fletcher   |   Michael Rendelman
Research Jul 2025
... and experience a modest five-year CAGR of 0.6%. Business uncertainty and changing communication behaviors will cause enterprises to scrutinize UC service extension. Overview Forecast Data Summary Forecast Model Summary Influencing Factors and Assumptions Gartner Recommended Reading Gartner Research ...

Analyst(s):   Ajit Patankar   |   Nitin Narang   |   Brian Doherty   |   Megan Fernandez
Premium Research Aug 2025
... and life sciences enterprise IT spending will grow by 7.3% in 2025, reaching $311 billion. HCLS leaders are increasing expenditure on software and services, with annual expected constant currency growth rates of 9.8% and 6.1%, respectively. Overview Table of Contents List of Tables Gartner Recommended ...

Analyst(s):   Inna Agamirzian   |   Roger Benn   |   Jonathan Rivera
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