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Premium Research Jul 2025
... business change, technology innovations and talent shortages. Bridge skills gaps by engaging vendors as collaborative learning partners, not just as service providers. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Note 1: Vendor Types and Upskilling Partnership ...

Analyst(s):   Sanchi Bhat   |   Melanie Freeze   |   George Spafford
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Research Jun 2025
... financial resilience in a competitive market. This also helps release resources to develop new revenue streams that extend beyond traditional connectivity services. Strategic Planning Assumptions Analysis Next Steps Gartner Recommended Reading Gartner Research ...

Analyst(s):   Will Rice
Premium Research Aug 2025
... leaders to evaluate and select the best software vendor to mature their supply chain planning. Market Differentiators Considerations for Technology and Service Selection Notable Vendors Gartner Research ...

Analyst(s):   Shane Brett   |   Pia Orup Lund   |   Jan Snoeckx   |   Eva Dawkins   |   Joe Graham   |   Buse Aras
Premium Research Aug 2025
... feedback and fail to deliver the insights needed to improve experiences. By replacing generic questions with more targeted, actionable ones, customer service and support leaders can uncover deeper insights to drive meaningful CX improvements. Overview Strategic Planning Assumption Introduction Analysis ...

Analyst(s):   Deborah Alvord   |   Christopher Sladdin
Premium Research May 2025
... investments to exceed revenue goals. Allocate more budget toward the development of current and future skills and to the use of agencies and other external service partners for specialized expertise. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner Research ...

Analyst(s):   Hayden Norris
Premium Research Oct 2025
... professionals cost-effectively align IAM with business initiatives, invest in the right tools, and manage an increasing number of identities and target services, while helping maintain a strong IAM program. Overview Identity and Access Management Trends Setting Priorities Gartner Recommended Reading Gartner ...

Analyst(s):   Mary Ruddy   |   Paul Rabinovich   |   Gautham Mudra   |   David Chase   |   Nat Krishnan   |   Homan Farahmand   |   Mehmet Yaliman   |   Erik Wahlstrom
Research Aug 2025
... offerings become commoditized, enterprises seek more advanced solutions. Identify these Cool Vendors that provide composable tools, enabling customer service and support leaders to move beyond traditional use cases and deliver differentiated customer experiences. Overview Strategic Planning Assumption Analysis ...

Analyst(s):   Lisa Unden-Farboud   |   Pankil Sheth   |   Brian Doherty
Premium Research Aug 2025
... must ease the buyers’ adoption path and reduce their perceived risk of change. Successful chief product officers will integrate customer enablement services and use a unified security platform. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Insights Abstract ...

Analyst(s):   Marissa Schmidt   |   Evan Zeng
Research Oct 2025
... Access Insights Already a Gartner client? Yesterday’s technology will not provide tomorrow’s growth for tech services leaders of digital workplace solutions. Winning in this market through growth and differentiation requires focusing on the transformational part of the solution portfolio, guided by trends ...

Analyst(s):   Craig Roth
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