... widely publicized attempts to replace human agents with AI recently failed, underscoring the technical and operational challenges for success. Customer service and support leaders can learn how to streamline operations and enhance customer interactions by thoughtfully integrating AI with human agents. Overview ...
Analyst(s): Jonathan Schmidt | Brian Weber | Kathy Ross
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... AI has become a core enabler of operational excellence and product and service strategic capabilities. A mature D&A function is required to realize these capabilities. This research guides tech CEOs and their D&A leaders in establishing the cornerstones for a successful D&A function to support enterprise ...
... HR business leaders are prioritizing their technology spend on HR virtual assistants, employee well-being and employee/manager self-service. HR tech product leaders need to design and message technology solutions that are aligned to HR business priorities to drive sales and capture buyer interest. Data ...
... This research covers the potential benefits and trade-offs that cybersecurity leaders should weigh when exploring the insourcing of cybersecurity services. Overview Strategic Planning Assumption Introduction Analysis Gartner Recommended Reading Gartner Research ...
... summary features inputs from 15 Technology Infrastructure Research Board members on their strategies for IT hosting. It describes the distribution of IT services across different infrastructure types at members’ organizations, use of colocation facilities, adoption of hybrid cloud patterns, and ownership of ...
... constrained resources. To effectively do so, they must reset department culture, reorienting it from a reactive function focused on delivering legal services to one that enables better business outcomes by prioritizing scalable solutions creation. Gartner Recommended Reading Gartner Research ...
... risk being unable to meet unrealistic expectations. However, by engaging employees with targeted skills training and exposure opportunities to AI services, they can significantly boost organizational AI adoption goals. Data Snapshot Data Insights What You Need to Do Gartner Recommended Reading Gartner ...
... Access Research Already a Gartner client? Choosing the right security operations center model is not solely about hiring a team or a service provider, but considering the operational responsibility and risks involved. This research offers security operations leaders a SOC strategy to choose a model that ...
Analyst(s): Mitchell Schneider | Eric Ahlm | Pete Shoard
... Access Research Already a Gartner client? Only 36% of legal departments use technology to track legal service requests, leaving most GC without data on emerging issues. To lead effectively through uncertainty, use this tool as a starting point to improve tracking advice and counsel requests, and strategic ...