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Premium Research Jul 2023
... Total experience creates a shared superior experience for employees and customers. This updated cross-industry research series shows asset-intensive manufacturing CIOs what TX is and how it can drive growth and employee and customer engagement. Data Snapshot Data Insights What You Need to Do Gartner ...

Analyst(s):   Jason Wong   |   Scot Kim   |   Don Scheibenreif   |   Michelle DeClue   |   Ivar Berntz
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Premium Research Jan 2025
... This document provides technology and service providers graphical growth comparisons for YTD 3Q24 versus YTD 3Q23. The market continued to show strong demand in 3Q24, with infrastructure and operations providers leading growth at 22%, significantly above the 13.1% software market average. Gartner Insights ...

Analyst(s):   Mudit Sharma   |   Harshita Chibber   |   Kanchi Bindal   |   Nimit Bali   |   Umang Dwivedi   |   Akshita Joshi
Research Jan 2021
... grew 7.3% in 2020. A strong rally in smartphone and automotive segments will push semiconductor revenue above US$500 billion in 2021. Technology and service providers must review this report and grab growth opportunities in target markets. Gartner Insights Abstract ...

Analyst(s):   Samuel Wang   |   Bob Johnson   |   Alan Priestley   |   Ben Lee   |   Andrew Norwood   |   Gaurav Gupta
Premium Research Aug 2023
... Average year-over-year revenue growth slowed to 7.4%, but the attrition rate improved by 5% in 1Q23. In the attached slides for technology and service providers, we gather 16 publicly reported business metrics across 35 providers for insights on growth, profitability, talent, revenue mix and sales. ...

Analyst(s):   Monika Agarwalla   |   Chrissy Healey   |   Sandra Notardonato   |   Rishi Somani   |   Neha Sethi   |   Mohit Khemka   |   Anupama .
... data-privacy compliant campaigns on your behalf. Harness the power of social proof in every channel Take the value of reviews beyond your profile. Share rave reviews on your website and across other marketing channels to fuel growth. Transform your reviews into off-site social proof content that converts ...
Announcement February 05 2024
... customers’ growing preference for self-service, many service and support leaders will experiment with new self-service capabilities in 2024. However, these service and support leaders face implementation challenges. Among the service and support leaders who cited self-service adoption as a priority in the survey ...
Webinar On-Demand
... organisations to achieve new strategic objectives. A Gartner expert will share insight into three fundamental resets CHROs must deliver to build a workforce ready for the future. In addition, a current Chief People Officer will share her real-life experience delivering a game-changing approach to HR strategy ...

Analyst(s):   Aaron McEwan   |   Divya Tolath   |   Marissa Alley
Announcement August 30 2023
... Customer Service and Support By 2028 Digital Customer Service, Conversational User Interfaces and Generative AI will Have the Biggest Impact on Customer Service and Support Strategies Generative AI, digital customer service, and conversational user interfaces (CUIs) will transform customer service and support ...
Premium Research Jan 2024
... Advancements in edge hardware and software are supporting the movement of more complex, scalable AI workloads to a broader asset base. Product leaders must differentiate in this maturing market by investing in emerging technologies that support new use cases and scalable business value. Overview Analy ...

Analyst(s):   Scot Kim   |   Nick Ingelbrecht   |   Eric Goodness   |   Wataru Katsurashima   |   Bill Ray   |   John Santoro   |   Thomas Bittman   |   Ray Valdes   |   Sylvain Fabre   |   Tuong Nguyen   |   Bart Willemsen   |   Danielle Casey   |   Menglin Cao   |   Akhil Singh   |   Alan Priestley   |   Vibha Chitkara
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